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Head of Region - South West

Lloyds Banking Group
Bristol, United Kingdom
Closing date
1 Mar 2024

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Job Details

End Date
Thursday 29 February 2024

Salary Range
£0 - £0

We support agile working - click here for more information on agile working options.

Agile Working Options
Hybrid Working, Job Share

Job Description Summary

Job Description

Job Title: Head of Region - South West, Citra Living (12 month fixed term contract)

Location: South West (Bristol / Gloucester)

Salary: Competitive package

Hours: Full-time

About this opportunity

Citra Living is an exciting, standalone company, with a new brand, as part of Lloyds Banking Group, which will focus solely on the private rental market. The move builds on the Group’s existing support for the housing market as one of the biggest mortgage lenders to first-time buyers, home movers and private landlords. Since 2018, Lloyds Banking Group has provided almost £40bn of mortgages in the UK and helped one in four first time buyers to get onto the housing ladder. Also, to play to the Group’s Strategy of ‘helping Britain recover’ through the provisions of quality homes.

The intention is to work with leading house builders, and other participants, through strategic partnerships to identify sites and support the building of additional housing, with Citra Living buying the rental element of these new developments. The properties then being let to customers. As well as ensuring continued support for the house building sector this will also help to address the continued increase in demand for rental properties at the same time. The properties, which will be incremental stock to the UK, will provide modern, good quality homes to meet the demands of a growing rental market, and they will be within easy reach of local transport, amenities and leisure facilities.

Our brand-new team is looking for a Head of Region where you’ll support the Operations Director with the responsibility for both: our customers (tenants); and the company’s property during as an asset; accepting homes on to the portfolio, building customer propositions and finding tenants, ongoing maintenance, rent and arrears collections, ongoing high quality customer service and maximising income vs occupancy. As the Head of Region, you’ll be highly organised and will enjoy having a varied role, where no two days are the same.

The general property and letting management will be conducted by appropriate third parties, with our team being responsible for the oversight and development of these relationships - making sure our agents provide the services we require, therefore we're keen to hear from colleagues who have supplier management experience too.

You'll need to be based in the South West with close proximity to Bristol / Gloucester. Team members can be agile in their work preference. It may be you'll predominately work from home, and we hope we can get together regularly for team meetings.

Of course, you won’t be sat at a desk all the time. It’ll be critical for you to visit our properties and be very visible to our managing agents.

As Head of Region, you’ll:
  • Be a real contributing member of the team which is responsible for customers (tenants) - helping to develop customer propositions and experiences which make renting through Citra a fantastic experience.
  • Play a real role in the team which is responsible for looking after our property portfolio - making sure we have a good programme of pro and reactive maintenance.
  • Manage the performance of our agents or property managers on site - ensure you receive good reporting and intelligence from them to allow you to be successful in their oversight.
  • Maintain and develop network of colleagues within LBG and also externally
  • Working collaboratively with the wider team to participate in the full breadth of activities of a fast-paced start-up company, from marketing to participating in the future strategy and growth of Citra.
  • Help to develop and execute the customer offering to ensure the company always treats its customer with respect, fairness and transparency, and builds a reputation 5
  • Managing risk by ensuring the company operates in a tightly governed manner, following three lines of defence.

About us

If you think all banks are the same, you’d be wrong. We’re an innovative, fast-changing business that’s shaping finance as a force for good. A bank that’s empowering its people to

innovate, explore possibilities, and grow with purpose.

What ou'll need

Our ideal Head of Region will be able to demonstrate the following skills and experience:
  • Extensive property management experience within BTR/PRS.
  • Experience of managing a team.
  • Hands on attitude to helping build and develop our offering.
  • Ability to work with and oversight the activities of our managing agents.
  • Gravitas and ability to influence senior company executives and credibly participating in strategic discussions.
  • An ability to engage with others at all levels easily through excellent written and verbal communication skills.
  • Strong risk awareness to lead the assessment and mitigation/management of financial, operational, reputation and other risks inherent in company operations.
  • General execution of corporate finance, due diligence and legal documentation experience is desirable but not essential.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:
  • A generous pension contribution of up to 15%
  • An annual performance-related bonus
  • Share schemes including free shares
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 30 days’ holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch.

We’d love to hear from you!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.


We’re creating an organisation that attracts, retains and develops the best talent in the industry, and one that openly embraces diversity too. But more than that – we want to be a great place to work. We invest in our people, offering the best training and coaching, and by encouraging them to contribute to our leading corporate and social responsibility practices. We offer flexible working hours and days, under our Work Options scheme. This means that you can have a challenging and rewarding career, and still have an ideal work/life balance.

Flexible working is at the heart of our strategy. We’re re-imagining where, when, and how our people work, with new approaches designed to meet the ever-changing needs of customers and colleagues. These include increasing our use of remote-working tools and technology, as well as placing less reliance on a 9-to-5 mindset. For many of our office-based colleagues, we work in hybrid ways which involves spending at least two days per week or 40% of their time at one of our office sites.

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