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Customer Service Representative

Smurfit Kappa
Closing date
28 Feb 2024

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Customer Service Representative
Tannochside, Glasgow
Full Time / Permanent

Would you like to work for a company who

  • cares for its employees & customers in equal measure?
  • is serious about sustainability & the environmental impact of its products & processes?
  • can provide a long-term future & personal development for those who aspire?

If yes, then read on to find out more about the job on offer at Smurfit Kappa.

Our Customer Service Representatives:

  • contributes to the sites sales development, through the delivery of a pro-active and comprehensive customer service experience, to existing and potential customers.
  • participates in the contribution of the Customer Service Department, to achieve key business targets and performance criteria.

Key job requirements

Key responsibilities will include:

  • Work closely with the internal and external sales team to maintain a high level of customer service.
  • Act as point of contact for designated existing customers and potential customers.
  • Provide a positive impression of yourself and the organisation to the customer.
  • Provide excellent communication channels both internally and externally.
  • Raise new specifications in line with customer requirements ready for commercial department and request samples when required.
  • Raise new specifications and process new artworks and tooling for new and amended specifications.
  • Obtain purchase orders and invoice the customer for all new tooling.
  • To process sales orders, amendments and cancellations in a timely and efficient manner whilst keeping customers fully informed.
  • Checking orders in line with internal procedures.
  • To monitor customer forecasts to place stock orders, regularly review stock levels in line with customer agreements and business KPI s.
  • Managing stock levels (where applicable) in line with customer agreements.
  • Process purchase orders for items that are bought from other sites within the Group/ Sub-contractors.
  • Liaise with internal departments and the customer to ensure where possible customer delivery dates are met.
  • Liaise with customers to collect pallets and top boards where applicable.
  • Use all functionality of the Navision and IT systems to perform your job.
  • Maintain filing systems and ensure workstation and surrounding areas are kept tidy.
  • To provide effective holiday and absence cover for administration-based tasks, including communicating with the customer and placing orders.
  • Provide cover in lunchtime breaks to ensure customer service is maintained, this may include reception on occasions.

Skills and experience required for this role are:

  • Proven in providing exceptional customer service in previous job history.
  • A confident and articulate individual who will be able to offer high levels of personal drive and focus.
  • Excellent customer relationship building skills with the ability to communicate professionally (in writing and on the phone).
  • Strong attention to detail and the ability to demonstrate initiative.
  • Flexible thinking and self-motivated.
  • Possess excellent IT skills.
  • Ability to work under pressure to achieve tight deadlines.
  • Ability to work effectively within an established team.
  • Passionate, hardworking and well organised, with power to prioritise and multitask.

What's on offer

  • 26 days annual leave (plus 7 statutory) as standard
  • Contributory pension scheme (plus ad hoc access to independent financial advice)
  • Training & development
  • Free on-site parking
  • Employee Assistance - 24/7 free & confidential support to both you and your family
  • Access to on site mental health and wellbeing support
  • Annual health assessments with our on-site nurse
  • Cycle to work scheme

Who are we?

We are a market-leading manufacturer of sustainable paper-based packaging. We care deeply about the health, safety and wellbeing of our employees, the communities in which we operate, and the service provided to our customers.

We have an incredibly loyal and capable workforce who we invest time in developing and encourage to reach their full potential; and you too could become a valued member of our family .

We strive to create a fully inclusive working environment where people from all backgrounds are free to be themselves and succeed. We value different perspectives, skills and experiences and welcome applications from all communities.

We are:

  • A Disability Confident Employer and guarantee an interview to candidates who meet our essential criteria.
  • Open to considering flexible working, such as part-time hours, hybrid working and other flexible options.
  • Happy to offer a wide range of Family Friendly policies including emergency time off for dependants and to provide generous maternity, paternity and adoption leave provisions for our valued colleagues.

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