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Roofing Maintenance Supervisor

Employer
L&Q
Location
London (Greater)
Salary
Competitive
Closing date
5 Mar 2024

Job Details

Title - Roofing Maintenance Supervisor

Contract Type - Fixed term contract 6 months full time

Location - West Ham Lane, Stratford London

Persona - Agile Working (site, office, and home working)

Salary - Competitive

Closing date for completed applications - 5th March 2024 at 11pm

Interviews - TBC

An opportunity has arisen for an experienced and passionate supervisor to join our reactive roofing team on a fixed term basis to support this new team with:

  • Reviewing quotes and specifications submitted by contractors
  • Checking warranties/leases to ensure work is done under guarantee where possible
  • Identifying cases where Section 20 consultations are required and referring such cases to the appropriate team
  • Carrying out site visits to pre/post inspect work
  • Supporting the resolution of complaints relating to roofing repairs

You will be confident to give advice to operatives and contractors on complexed jobs and hard fixes in particular pertaining to Roofing and areas affected by roofing issues and in scrutinising quotes to establish value for money is being achieved.

Maintenance services prides itself on high levels of professional, customer focused service and we expect our supervisors to lead by example. Ensuring that everything they do is with our residents’ satisfaction and best interests in mind. This role has direct influence over L&Q’s reputation; the focus will be high quality work and on first time fix approach.   

Our people managers will be confident to challenge unwanted behaviours. You will always take an inclusive approach with the team you manage and will give constructive feedback that supports our values and creates a positive impact.

We are focused on meeting targets, both financial and customer related. We expect our supervisors to have a firm knowledge and be able to actively contribute to ensuring that the Direct Maintenance team’s KPIS are met. You will be able to analyse data and predict outcomes and will give advice on how to put things back on track when needed. Good financial acumen is a must, and you will have had experience managing budgets.

You will be confident in managing contractors, meeting regularly with the commercial team and reporting any relevant information on performance to them.

We expect our supervisors to look have a good understanding of Health and Safety including knowledge of Asbestos, Fire and Hygiene and for them to pass this knowledge on to their teams. Dealing quickly with any breaches or potential problems before they happen.

To be considered for this role candidates will demonstrate and have previous experience in:

  • Managing a large team
  • Clear and Concise written and verbal communication skills
  • A good understanding of roofing issues
  • Ability to deliver KPIs and manage budgets
  • Passion for inclusive working practices
  • Brilliant Customer Service
  • Able to be motivate others to deliver under pressure
  • A good understanding of working at height regulations and requirements

If you believe you have the qualities we are after and are interested in working for an organisation that can really make a difference to people’s lives, then please apply without delay.

Our commitments

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

L&Q is a regulated charitable housing association and one of the UK’s most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 108,000 homes, primarily across London and the South East.

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.

Company

We house around 250,000 people in more than 105,000 homes, primarily across London and the South East – but we’re more than just a registered charitable housing association.

We are a long-term partner in the neighbourhoods where we work. We build aspiration, opportunity and confidence for everyone in our communities.

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