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Customer Service Coordinator

The Leprosy Mission Shop
25000.00 - 25000.00 GBP Annual
Closing date
29 Feb 2024

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Do you enjoy providing exceptional customer service? Do you like administration and have an eye for detail? Be part of something amazing, join the fun, supportive and hardworking team at The Leprosy Mission Shop, changing people's lives. There is nothing more rewarding than that!

About the role

Working with the Operations Team, you will be customer facing answering queries and providing exceptional service to our customers ordering from our online shop. This will include keeping customer data up to date on our Salesforce database.

Being in a small team, you will have the opportunity to learn about the whole of the business from product development and marketing, our online shop to fulfilment by our partner organisation. We market own brand, artisan, and Gifts for Life product ranges. Our artisan product ranges support people who are socially and economically disadvantaged, helping them lead a dignified life.

In this part-time role, you will work 22.5 hours per week over 3 days (1 day remote and 2 days from our Peterborough office).

About us

The Leprosy Mission International is a leading international Christian development organisation with over 150 years' experience and is part of The Leprosy Mission worldwide family. The Leprosy Mission seeks to defeat leprosy and transform lives through healthcare, education, training, housing, clean water, and job opportunities for people suffering stigma and rejection because of leprosy. The Leprosy Mission Shop is 100% owned by The Leprosy Mission International. It exists as a marketing tool for The Leprosy Mission, raising funds and awareness for the charity by selling a range of products.

We have a zero-tolerance policy towards any abuse, neglect, and exploitation of all people. Successful candidates are expected to understand, sign, and comply with all organisational policies, including the Code of Conduct and the Safeguarding Children & Vulnerable Adults Policy and Procedures. Recruitment to roles within The Leprosy Mission Shop includes, in particular, criminal record checks and the collection of relevant references. A criminal record will not necessarily bar you from joining us as an employee, this will depend on the circumstances of any offences. The Leprosy Mission is an explicitly Christian charity, and therefore empathy with our values and aims are essential. In addition, the successful candidate will be required to undertake a work health questionnaire.

If this sounds like you, please see our website where you will find our application form and diversity monitoring form.

Closing date: 9am on Monday 4 March 2024.

Pre-liminary interviews will take place on Zoom and in-person interviews in our Peterborough office on 11/12 March.

The Leprosy Mission Shop is committed to diversity and welcomes applications from appropriately qualified people from all sections of the community. (UK Registered Charity No: .)

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