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Volunteer Coordinator

Not For Profit People
Bristol/Hybrid -Between office at the Wellspring Settlement in Lawrence Hill, remote around the city
£24,467 per annum
Closing date
7 Mar 2024

Job Details

Volunteer Coordinator

We are looking for a Volunteer Coordinator to join a small and vibrant team at a time when their service is more important than ever.

Position: Volunteer Coordinator

Location: Bristol/Hybrid (Between office at the Wellspring Settlement in Lawrence Hill, remote around the city and home)

Hours: Full-time, 37.5 hours per week

Contract: 1-year rolling contract (subject to funding)

Salary: £24,467 per annum

Closing date: 5pm Thursday 7th March 2024

Interview dates: Interviews W/C 11th March 2024

Benefits: 25 days annual leave (pro rata), plus bank holidays, plus 3 additional days leave for winter office closure between 25th December and New Year. Eye tests are paid for by the organisation, plus £40 towards prescription glasses. Period & Menopause leave/policy. A paid day off on your birthday. A free Headspace membership. Personal development budget.

About the role:

The Charity has expanded substantially over the last 2 years and the role of Volunteer Coordinator will work closely with the Deputy Services manager and Befriending Volunteer Coordinator to provide support and training to our volunteers. Your main responsibility as a Volunteer Coordinator will be to recruit, train and supervise volunteers; promote the service; network; and organise/deliver training. Supporting our volunteers will be a key aspect of the job. You can expect a good amount of admin and ad hoc tasks, therefore you will need strong skills to prioritise and organise your workload effectively.

Key responsibilities will include:


  • Help organise and deliver facilitator and befriending training for volunteers.
  • Recruit new volunteers and actively promote volunteering opportunities Arrange external training for volunteers when needed.
  • Ensure support and supervision sessions are carried out in accordance with charity guidelines and best practices.
  • Assist with debriefing volunteers after challenging phone calls or group sessions.
  • Ensure the necessary references and DBS checks are completed.
  • Assess training and support needs Liaise with volunteers.
  • To support the Deputy Services Manager to ensure the support meetings operate correctly and safely (online & physical groups).
  • Provide group cover when required.
  • Ensure the services are delivered correctly, empathetically, safely and professionally.


About you:

We will consider applicants who meet 70% of the following criteria. Please do not be deterred if you do not meet every item on the person specification.


  • Must be able to demonstrate an understanding of mental health issues.
  • Experience working/volunteering in a mental health and/or befriending setting.
  • Experience working with and supporting many volunteers, supervising, coaching, mentoring, training etc.
  • Good understanding of equal opportunities issues & how they impact the organisation.
  • Awareness of relevant health & safety issues.
  • Experience in delivering training Awareness of Safeguarding.


About the organisation:

The employer is a mental health peer support charity that provides peer support groups and befriending services around Bristol, South Gloucestershire, and North Somerset. They offer free, open access support through peer support groups (including online groups, in-person groups, cost of living groups and specific safe space groups, i.e. LGBTQIA+, Women of Colour, Men of Colour, Women’s and Men’s groups) and befriending over the telephone and through ‘Walk and Talk’ and nature wellbeing groups.

They support people who are experiencing mental distress or low mental well-being, with no diagnosis, referral or commitment required. They currently support around 850 individuals per year, with 97% of survey respondents reporting an improvement in their mental well-being. Their services primarily rely on their team of over 120 brilliant volunteers, complemented by a core staff team of 11, along with 3 placement students, ensuring the seamless operation of their services.

How to Apply:
If you are interested in applying for the role of Volunteer Coordinator, please provide a CV and cover letter (no more than 2 sides of A4).

Zoom information session (an opportunity to learn more about us and ask questions about the role, interview process and organisation): Friday 23rd February at 10:30am. Please follow the application link and follow the instructions to sign up.

You may also have experience in areas such as: Volunteer, Volunteering Officer, Volunteer Management, Volunteer Engagement, Volunteer Coordinator, Volunteering Coordinator, Fundraising Coordinator, and Coordinator.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.


We are Not-For-Profit People.

We recruit exclusively for organisations in the challenging Not-For-Profit sector. We’re fully behind the charities and bodies that aim to change the world – one project at a time. Whether you’re seeking exceptional leaders, committed staff or a combination of the two, you probably want to know exactly how we’re different and why it matters to you. We don’t do business as usual. We deliver a recruitment solution that replaces clunky, costly, contracted processes with a single, seamless solution.

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