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Supporter Experience Officer (30 hours per week)

Employer
RNLI
Location
Poole
Salary
22222.00 - 22222.00 GBP Annual
Closing date
29 Feb 2024

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Supporter Experience Officer (30 hours per week)Salary: GBP22,222 (pro rata)Contract type: PermanentHours: Part-timeAdditional information: Monday to Friday (30 hours per week - between 8am and 6pm)Location: Poole, Dorset, EnglandInterview location: PooleInterview date: w/c 11 MarchClosing Date: 03-03-2024About usOur purpose is simple, to save lives at sea. Since the 19th century, our crews have been risking their lives to save those who are in danger of drowning.About the roleAs a Supporter Experience Officer, you will be focused on:- Receiving and making calls using excellent customer service in order to build relationships with RNLI supporters and enquirers- Maintaining a working knowledge of processes and be able to efficiently use a number of different systems to deliver support in a fast-paced environment- Providing a professional, speedy, and appropriate response and thanking service- Meeting engagement and stewardship targets to agreed deadlines and delivering against performance indicators and service level agreementsAbout youYou will have a background in customer service along with excellent customer service skills, a positive can-do attitude and experience of working within a pressurised and varied environment.You will need to have a proactive team approach, attention to detail, and strong verbal and written communication skills.To be considered for this role you will need to have:- Educated to GCSE standard, or equivalent - English essential- NVQ Level 2 Customer Service skills, or equivalent (desirable)- Proven customer service skills - telephone and administration- Contact centre experience desirable- Experience of working in an office-based environment- Experience of working in a fundraising environment would be beneficial, as would working knowledge of databasesSo, if you have a passion for fundraising and customer service and are looking to be part of a successful team, this could be the role for you. Please apply via the button shown.Previous candidates need not apply.SafeguardingThe RNLI is committed to safeguarding; ensuring the welfare of children, young people and adults at risk. We expect all employees and volunteers to share this commitment and have a zero tolerance approach to proven incidents of bullying, abuse, harassment or exploitation. The suitability of all prospective employees and volunteers will be assessed during the recruitment process in line with this commitment. This will include relevant criminal record checks being carried out dependent on the eligibility of the role. (England & Wales; DBS check, Scotland; Disclosure Scotland PVG, Northern Ireland; Access NI, Republic of Ireland; Garda Vetting; International, International Child Protection Certificate process).Diversity at the RNLIOur staff and volunteers have been saving lives at sea without prejudice for nearly 200 years. We respect and value diversity of background, skills and perspectives within our teams, and consider it essential to help us deliver a world-class lifesaving service. We are an inclusive organisation and welcome applications from everyone. In addition to having the skills needed for the role, we also look for applicants who share our commitment to living our RNLI values (trustworthy, courageous, selfless, and dependable), and helping us work towards Our Vision: To save Every One.This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

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