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Recovery Claims Handler - Hybrid

The AA
Tunbridge Wells, Kent/Homeworking
Salary: £24000 Additional Benefits: Up-to 10% annual Bonus
Closing date
20 Mar 2024

Job Details

Job Title: Recovery Claims Handler

Location: Tunbridge Wells Hybrid worker x 2 days per week in office x3 days working from home

Salary: £24000

Additional Benefits: Up-to 10% annual Bonus

Hours: 37.5 per week between 8 am & 6pm Monday to Friday

Employment Type: Permanent Full-Time

AA Summary

Thought The AA only provide roadside assistance? Think again.

For over 100 years, we’ve continued to evolve and adapt. Today, as the nation’s number one motoring organisation, we offer a range of excellent products and services to millions of customers from roadside assistance to home and motor insurance as well as providing the latest driving technologies. As we continue to expand, diversify, and modernise, joining us as a Recovery Claims Handler, you’ll play a key part to our success and join us on this exciting motoring journey.

As a Recovery Claims Handler, you will be handling a portfolio of non-fault accident management claims and responsible for the recovery of the costs incurred. Experience in Recovery or Accident management experience is essential

#LI-THEAA #LI-Hybrid

What will I be doing?

As an AAS Recoveries Handler your responsibilities will consist of ensuring each claim is proactively managed whilst keeping our customer updated, maintaining expectations and provide outstanding customer service with an effortless journey until the claim is successfully finalised. With each claim you will need to gather evidence to support our liability decision and compose outlay documents, so we can pursue reimbursement of our losses from the negligent parties’ insurers. You will also be required to prepare files for legal proceedings to be issued by our appointed panel of solicitors or self-litigating portal

What do I need?

The right candidate will be experienced in managing non-fault claims and chasing debt from third party insurers, coming from an accident management background with experience in the field. As a confident communicator, you’ll be on the phone liaising with third party insurers to negotiate settlement of our claim using tactics to encourage the reimbursement of costs within the quickest possible timeframe. Attention to detail is key as you manage your own portfolio of claims and see them through to settlement, handling any disputes along the way, with a commercial view to settling the claims with high success.

  • Recovery or Accident Management Claims experience is desirable
  • Customer Service Experience required
  • Insurance Claims Handling is essential
  • Self- motivation
  • Comfortable in a target orientated role
  • Forward thinking approach in relation to working practices
  • Embraces technology
  • Ability to use qualities such as Empathy, Tact, Assertiveness and Diplomacy when talking to our customers
  • Can think clearly and calmly under pressure

Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

  • Diverse learning and development opportunities to support you to progress in your career
  • 25 days annual leave
  • Free AA breakdown membership from day 1 
  • Free onsite parking
  • Only 10 minutes walk from the nearest train station
  • access to a 24/7 online GP
  •  Discounts on AA products including car and home insurance
  • Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
  • Worksave pension scheme with up to 7% employer contribution
  • Dedicated Employee Assistance Programme

Plus, so much more!

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
As part of the onboarding process, we complete several pre-employment checks including work reference, credit and criminal record checks.


The AA has been around for over 100 years and was formed on 29June 1905 when a group of motoring enthusiasts met at the Trocadero restaurant in London's West End. This group was initially intended to champion the cause of the motorist and particularly to help motorists avoid police speed traps. As motoring became more popular, so did we - the AA's 100 members in 1905 grew to 83,000 by 1914. As AA membership expanded, so did our activities.

Today, the AA is the largest breakdown cover organisation in the UK. Other services and products we provide include: car insurance, maps, travel guides, campsite guides, home insurance, savings accounts, smart phone and tablet apps and home emergency breakdown cover. Here are some of the key points in our history.

We know what makes people happy at work and we are pretty good at it.  We are good at matching people to jobs that they love and thrive in. Our managers are supportive and approachable. We make work fun. And we give you the back up you need to deliver an amazing service to our customers.

There are excellent career opportunities here too. Whether you want to excel in your chosen field, or you would like to move into management, there are plenty of opportunities.

We know that extras are important to you, so from the day you start working with us, you are entitled to a range of employee benefits.

Your first few weeks may differ depending on the business area you have joined. Some have longer induction programmes than others, but the advice is still the same. Your first few weeks are all about starting off well and laying the right foundations so that you can fulfil the role you have been recruited to do and feel part of the AA community. So your job in these few weeks is to focus on all the practical things you will need to know.

Every year your manager will look at your performance, and discuss ways for you to improve and develop. We do this, so that you can really fulfil your potential, and look at ways to move to the top of your game.

Building expertise in what you do - where it's needed you'll get regular training to make sure that you're kept up to date and have the skills you need to be the best at your job. Learning resources are provided at each of our locations, and may include books, computer-based training packages and videos.

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