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Operations Administrator

Lloyd Recruitment Services Ltd
United Kingdom
27500.00 - 27500.00 GBP Annual
Closing date
29 Feb 2024

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Lloyd Recruitment Services are working with a well-established company in East Grinstead who are seeking a part time Operations Administrator to join their team. This opportunity will suit individuals with a passion for ensuring smooth operational activities.Salary, benefits, and perks:

  • Salary GBP27,500 (pro rata)
  • Monday to Friday - 24 hours a week
  • 25 days of annual leave, with the option to buy/sell additional holiday (pro rata)
  • Private medical insurance for you and your family
  • Very competitive company pension (total pension between 3% - 22.5%)
  • Vibrant and friendly working atmosphere
  • Paid comprehensive training courses
  • Discounts across company products and services
  • Free parking on-site
  • Savings on fuel
  • Eye care voucher scheme
  • Modern office facilities
  • East Grinstead, with Hybrid working pattern (2 days in the office, and the rest WFH)

Key Responsibilities:

  • Cultivate and maintain positive relationships with international sites, addressing queries related to reservations, confirmations, amendments, cancellations, and special requests
  • Collaborate with the Contracts Manager to manage contracting and inspections, ensuring a commitment to high-quality products
  • Investigate and resolve payment queries from sites, working closely with the Finance department
  • Provide timely and professional responses to all communications from customers, fostering excellent customer service and loyalty
  • Efficiently resolve customer complaints, contributing to continuous product improvement decisions
  • Manage and update an in-house database with information on designated sites, supporting accurate product pricing
  • Support the wider team by answering queries and delivering training sessions
  • Review and update product information on the CMS for display on the company's website
  • Assist in planning and organising educational trips to enhance the team's product knowledge, capturing footage for marketing content
  • Collaborate with the Operations Manager and Marketing team to edit and update brochures and guides
  • Coordinate with Emergency Services to record bookings for customers claiming on their insurance
  • Work collaboratively within the Travel team to ensure effective distribution and completion of daily operational workload
  • Oversee online customer feedback and site reviews to enhance customer satisfaction and site reputation
  • Maintain and monitor health and safety data related to sites
  • Represent the organisation at events and conferences
  • Organise bookings by negotiating discounts from sites
  • Ensure all operational materials conform to a consistent corporate design, promoting a professional and distinctive brand image
  • Ensure all contracting activities comply with business requirements, including quality assurance, customer satisfaction, health & safety, prevailing legislation, and duty of care
  • Uphold adherence to Safety, Health, and Environmental Policy and report incidents as required
  • Ensure all activities align with legal requirements

If you are passionate about operational excellence and seeking a challenging role in the travel industry, apply now to be part of our dynamic team.

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