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Business Analysis and Systems Coordinator - hybrid

Historic England
Newcastle, York, Manchester, Birmingham, Swindon, Bristol, Portsmouth and Cambridge.
£23,277 - £24,896 (GBP) depending on location, plus generous benefits
Closing date
4 Mar 2024

Job Details

Job Description


We are looking for a flexible and dynamic colleague to come and join the Business Analysis and Systems’ Team as our Coordinator. You will join the team at a super exciting time as it plays a crucial role in shaping the delivery of Historic England’s Digital Strategy vision, which is to improve access to our expertise and the information that we hold, providing tools to help everyone make a positive difference to the historic environment.

As the team aspires to be confident and high achieving, with experts who are empowered to drive forward process and systems development, you will have the opportunity to learn about and have training in business analysis and systems development and programme and project management.

This is a 12 month fixed-term contract.

The location of this role is flexible - it can be based from one of the following National offices, with hybrid working where you work from the office and at home;

Newcastle, York, Manchester, Birmingham, Swindon, Bristol, Portsmouth or Cambridge.

Salary is dependent on location as follows;

Greater London (Cambridge) £24,896 per annum

National £23,277 per annum

What you will be doing

As our Business Analysis and System Coordinator, you will work closely with the Business Analysis and Systems Manager to support the effective management of the team’s programme of work by maintaining up to date programme documentation. You will work closely with team members to coordinate and facilitate elements of the business analysis process, enabling effective and efficient elicitation, analysis, validation and documentation of business requirements and users’ needs. And support the team’s objectives by helping in the development, testing and implementation phases of systems improvements where appropriate.

We need you to provide first line support to relevant operational support systems (e.g. ConcaseGIS and HAM) and their users with technical/system issues, through the delivery of an effective Helpdesk. For example, by monitoring, coordinating and processing incoming requests to the Team, either dealing with them directly or escalating to other team members and/or raising with IMT where appropriate.

And you will be responsible for coordinating the community of operational support systems super users (for example, through steering groups, user group meetings or other appropriate means) to facilitate active engagement to help deliver good practice and consistent use of casework systems and to allow them to contribute to requirements gathering for forthcoming Digital Strategy projects.

 What we are looking for

  • Substantial experience of administrative work in an office environment, including excellent IT skills with knowledge of Outlook, SharePoint, MS Teams, Word and Excel

  • Experience of working with varied software applications and database/system development

  • Excellent organisational skills, including excellent attention to detail and accuracy

  • Ability to assimilate data, understand complex business processes, analyse procedures and recommend/implement practical solutions

  • Demonstrable ability to prioritise, switch between pieces of work and deliver to deadlines

  • Committed to good customer service and team working across a dispersed team, user and stakeholder community

  • Experience of supporting Projects and Programmes including the creation and management of documentation and other administrative tasks.

We are an equal opportunity employer which values diversity and inclusion. If you have a disability or neurodiversity, we would be happy to discuss reasonable adjustments to the job with you. Having just won the Gold Award from MIND, we also recognise the importance of a healthy work-life balance.

We are an inclusive employer and believe that flexible working options are for everyone. We want to make sure our working arrangements don’t prevent anyone from joining us because of their personal circumstances. We also want to provide you with the best balance in your home and work life that we can.

We are open to considering options including job sharing, part-time working, compressed hours working and different working locations, including hybrid working. Please visit our jobs pages or contact us to find out more.

Why work for Historic England

We offer a wide benefits package including a competitive pension scheme starting at 26% contributions, a generous 28 days holiday, corporate discounts, free entry into English Heritage sites across the county and development opportunities to ensure you achieve your goals.

We are committed to promoting equality of opportunity for everyone. Diversity helps us to perform better and attract more people to support our work. We welcome and encourage job applications from people of all backgrounds.

We particularly encourage applications from Black, Asian and Minority Ethnic candidates and candidates with disabilities as they are underrepresented within Historic England at this level.

Historic England want all of our candidates to shine in the recruitment process. Please tell us what we can do to make sure you can show us your very best self. You can contact us by email at [email protected] if you have any recruitment queries.

To ensure a fair and inclusive recruitment process for everyone the use of AI or automated tools is not permitted.

Provisional interview date: week commencing 18th March 2024

National role: Newcastle, York, Manchester, Birmingham, Swindon, Bristol, Portsmouth and Cambridge.

To view the full job description, please visit:


We're the public body that champions and protects England's historic places.\

What We Do

We are the public body that helps people care for, enjoy and celebrate England's spectacular historic environment.

We protect, champion and save the places that define who we are and where we've come from as a nation. We care passionately about the stories they tell, the ideas they represent and the people who live, work and play among them.

Working with communities and specialists we share our passion, knowledge and skills to inspire interest, care and conservation, so everyone can keep enjoying and looking after the history that surrounds us all.

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