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Process and Procedural Document Specialist, Associate Director

Closing date
3 May 2024

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Job Details

Job Summary

Lead the development and revision of global processes and related process documentation (policies, standards, standard operating procedures (SOPs) and supporting documentation) servicing over 10,000 colleagues across Pfizer clinical, medical, safety, regulatory and quality management organizations. This is accomplished by applying process management skills, understanding the framework architecture and quality standards that accommodate all key process knowledge dimensions (e.g., process roles and responsibilities, regulatory and quality requirements, performance measures and metrics).

Job Responsibilities
  • Lead a matrix team comprised of global and/or local subject matter experts, business process owners, and key stakeholders, with minimal to no assistance, in the development, revision, process mapping, process enhancements, implementation and maintenance of process quality standards and procedural documentation (policies, SOPs and associated documents) for approximately 10,000 colleagues across Pfizer clinical, medical, safety, regulatory and enterprise quality management system global processes. May also include managing safety single-line processes and procedural documentation for case processing and the safety database documentation.
  • Function as a key subject matter expert in the document management model, quality management system, and quality standards. Providing advice and recommendations to global and local colleagues on process enhancement and continuous improvement project teams.
  • Provide strategic recommendations regarding process design, documentation development, change management and supporting systems by understanding the business, organization and associated responsible roles.
  • Plan and manage process development projects to address the full life cycle: requirements and policy setting; process design, documentation and training development and delivery; change management planning and deployment; and transition to an oversight system that incorporates performance monitoring and continuous improvement once the new process is fully operational.
  • Applies knowledge and understanding of global regulations in a GxP environment and produces processes and related documentation that meets regulatory requirements, supports corporate compliance, is inspection ready and is designed with operational effectiveness in mind and contains measurable controls where applicable.
  • Identifies areas of training focus and collaborate closely with training developers on training strategies and plans.
  • Contribute to compliance and audit/inspection readiness strategies and plans.
  • Participate in regulatory inspections, external PV license partner audits, and other internal audits by being the liaison for documentation requests and responding to findings.
  • Participate in integration activities for process and documentation analysis of the acquiree's process documentation.
  • Evaluate global procedural documentation against evolving industry/regulatory requirements and expectations, audit/inspection findings, business needs, higher level corporate policies, changes in industry standards and client feedback and trends, and make recommendations for changes when necessary.
  • Address customer SOP queries by providing responses that are aligned with the processes and regulations.
  • Manage planned and unplanned SOP exceptions across Pfizer medical, clinical, safety, regulatory and enterprise quality management system. Work with various governance/oversight committees that review applicable SOP exceptions.

  • A minimum of a BA or BS is required, advanced degree in relevant field desirable. Degree or professional certification in process design or change management, or equivalent experience.
  • Demonstrable experience in design and documentation of pharmaceutical business processes (safety, regulatory, medical and/or clinical). Demonstrated process development expertise.
  • Must be fluent in reading and writing in English language.
  • Desirable: training or experience in safety, regulatory, medical and/or clinical process training development, delivery and/or implementation.
  • Ability to manage multi-phase complex projects with multiple contributors/collaborators, facilitate cross functional global or enterprise teams, optimize subject matter involvement, and interacts at all levels in a matrix environment. Strong organizational skills and ability to prioritize multiple projects and meet targeted deliverables and deadlines; strong planning and multi-tasking skills.
  • Ability to lead by example, demonstrating Pfizer values and effectively implement strategies through influence and persuasion.
  • Demonstrated ability to adapt to changing situations and work well under pressure.
  • Technical proficiency, including skills in use of common desktop tools (MS Word, MS Excel, MS Project); tools for process design and mapping; and systems for document management, publishing, communication, and learning management.
  • Understanding of the fundamentals of electronic publishing of procedural documents.
  • Strong process management, project management and verbal and written communication skills.
  • Strong orientation to detail and ability to function independently as appropriate.
  • In-depth understanding of pharmaceutical business processes (i.e., safety, regulatory, medical, clinical trials and/or enterprise quality management system) and regulations, guidelines and industry standards for compliance.
  • Ability to perform analysis of processes and procedures by using process development and process management techniques.

Work Location Assignment: Flexible


We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. 

In the UK, we have around 2,400 colleagues across four locations, working within our commercial business, research and development (R&D), manufacturing and distribution operations.

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