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Senior Fraud Customer Service Advisor

Lloyds Banking Group
Dunfermline, United Kingdom
Closing date
22 Apr 2024

Job Details

End Date
Friday 03 May 2024

Salary Range

We support flexible working - click here for more information on flexible working options

Flexible Working Options
Hybrid Working

Job Description Summary
Join our fantastic Customer Service team...

Job Description

JOB TITLE:Senior FraudCustomer Service Advisor




WORKING PATTERN: 4-Day Week (Days) pattern:
  • Start times between 8am and 10amand end times between5.45pm and 7.45pm
  • Maximum of 4 out of 7 days (based on a Monday-Sunday week)
  • Maximum of 4 weekend days over a 4 week period

START DATE: 3rd June 2024

About this opportunity

Do you want to be part of a team that makes a genuine difference to customers?

We're currently looking for caring people to join our contact centre teams to support customers from our Halifax, Bank of Scotland and Lloyds Bank brands.

Can you imagine what a worried customer is going through when they call about unknown transactions? You'll be trained to be able to actually fix the problem, there and then, to prevent financial crime and make a meaningful difference...

You'll take inbound customer calls and doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).

You'll care to understand what matters to them and if you don't know the answer then you'll have access to plenty of colleagues that do so you'll learn to become better every day...

About us

Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too...

What you'll need

There's no need for any previous financial services experience... We'll provide all the training you need around our products and services in a comprehensive6-week programme and, when you're ready, extra training to support victims of fraud.

Crucially, you're a people person - working with your team to provide a really crucial service to millions of customers.

You'll want to put yourself in the customers' shoes, show empathy and be dedicated to resolving their query.

And you'll show the commitment to deliver on your promises and go above and beyond for your customer.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:
  • A generous pension contribution of up to 15%
  • An annual performance-related bonus
  • Share schemes including free shares
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 22 days' holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies

From 1st April your cash package will increase in line with an annual review of pay.

Want to do amazing work, that's interesting and makes a difference to millions of people?Join our journey.

About our Pitreavie site...

With a passion for charity fundraising equal to the development of our colleagues careers this state-of-the-art site also has the following facilities:
  • Free on-site car parking
  • An extensive canteen
  • Extensive transport links through rail, bus, taxi services all easily booked.
  • Free on site Wi-Fi
  • Break out areas with TVs
  • Quiet reflection rooms
  • A kitchenette equipped with a fridges, microwaves & coffee makers
  • A range of vending machines offering hot and cold beverages crisps and confectionary
  • On site showers & changing facilities
  • Outdoor picnic benches

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.


We’re creating an organisation that attracts, retains and develops the best talent in the industry, and one that openly embraces diversity too. But more than that – we want to be a great place to work. We invest in our people, offering the best training and coaching, and by encouraging them to contribute to our leading corporate and social responsibility practices. We offer flexible working hours and days, under our Work Options scheme. This means that you can have a challenging and rewarding career, and still have an ideal work/life balance.

Flexible working is at the heart of our strategy. We’re re-imagining where, when, and how our people work, with new approaches designed to meet the ever-changing needs of customers and colleagues. These include increasing our use of remote-working tools and technology, as well as placing less reliance on a 9-to-5 mindset. For many of our office-based colleagues, we work in hybrid ways which involves spending at least two days per week or 40% of their time at one of our office sites.

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