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Associate Director - Institutional Coverage

Lloyds Banking Group
London, United Kingdom
Closing date
16 Apr 2024

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Job Details

End Date
Monday 15 April 2024

Salary Range
£0 - £0

We support flexible working - click here for more information on flexible working options

Flexible Working Options
Hybrid Working, Job Share

Job Description Summary
We have an exciting opportunity to join the team.

Job Description

JOB TITLE: Associate Director - Institutional Coverage

Location(s): London and Edinburgh

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in an office site

About this opportunity

The newly created Institutional Coverage AD role in CIB Coverage (“CIB”) will support the IC Relationship Managers by undertaking most operational service-related tasks for their clients, acting as a seamless extension of the sector teams and working with clients & the CIB COO function to provide best in class service

As a supervisory member of new IC Servicing roles, you'll be speaking with customers face-to-face using Microsoft Teams or telephone and using your communication skills to provide a high level of customer service. Acting on behalf of the IC business to build long lasting and sustainable relationships within our global customer base and relevant internal teams to ensure any operational queries are handled quickly and efficiently. You'll also have a role in managing & supporting a small number of Band D and C colleagues and using your superior knowledge of the Banks’ processes and systems to help train the wider IC team and provide support as required.

You’ll take ownership of customers’ operational servicing needs using appropriate skills and decision making in an efficient and effective manner. You’ll work with teams in the CIB COO function to ensure the smooth running of the team and completion of Servicing activity. Previous experience within Coverage or Delivery teams is desirable, as is experience managing colleagues.

Further Role Specifics

  • Carries out prescribed client management activities and provides support to others by following existing procedures
  • Manage relationships with important internal customers and act as their business partner, while taking guidance from senior colleagues
  • Delivers support services (mostly of a routine nature) by using customer systems and protocols
  • Roles at this level are typically concerned with delivering results within established overall frameworks. Recommends ways to improve support for operations by changing policies, processes, standards and practices.
  • Acts as escalation point for both internal team members and wider the IC business Analyses key themes using data from a wide range of sources and identifies possible impacts on the business.
  • Uncovers emerging issues and/or needs and identifies potential causes, related issues, key partners and barriers.
  • Identifies and evaluates complex expertise-led solutions against a range of criteria to find the ones that best meet business needs.
  • Grows own capabilities by pursuing and investing in personal development opportunities and develops the capabilities of direct reports by working within existing development framework; provides specialised training or coaching in area of expertise to others throughout the organisation.

What you’ll need

  • Leadership skills
  • Experience in Influencing others
  • Organisational Awareness
  • Stakeholder Management
  • Relationship Management
  • Good Communication skills

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

If you’d like reasonable adjustments to be made to the recruitment process, just let us know.

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.

This role is considered Certified under the Senior Manager and Certification Regime as either requiring mandatory qualifications or being deemed as a role capable of providing ‘significant harm’ to customers. Due to this, successful candidates will be subject to enhanced levels of vetting, and required to complete a fitness and propriety attestation on commencement in role. Colleagues performing this role will be required to be complete a fitness and propriety attestation on an annual basis and will also be subject to additional routine criminal and credit checks

As a certified colleague your details will be published on the FCA’s Financial Services Register

This role has been identified as a Client-dealing function under SYSC 27.8.18R as defined in the FCA Handbook

The Person (“P”) performs the client-dealing FCA certification function for a firm if:(1) P is carrying out any of the activities in the table in SYSC 27.8.19R; and(2) those activities will involve P dealing with:(a) a person with or for whom those activities are carried out; or(b) the property of any such person;in a manner substantially connected with the carrying on of regulated activities by the firm.

If you manage certified colleagues this role will be identified as Manager of certification employees under SYSC 27.8.13R as defined in the FCA Handbook(1) The function of managing or supervising a certification employee, directly or indirectly, is an FCA-specified significant-harm function.(2) A function in (1) is not an FCA certification function for that firm if it is performed by an SMF manager of that firm.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.


We’re creating an organisation that attracts, retains and develops the best talent in the industry, and one that openly embraces diversity too. But more than that – we want to be a great place to work. We invest in our people, offering the best training and coaching, and by encouraging them to contribute to our leading corporate and social responsibility practices. We offer flexible working hours and days, under our Work Options scheme. This means that you can have a challenging and rewarding career, and still have an ideal work/life balance.

Flexible working is at the heart of our strategy. We’re re-imagining where, when, and how our people work, with new approaches designed to meet the ever-changing needs of customers and colleagues. These include increasing our use of remote-working tools and technology, as well as placing less reliance on a 9-to-5 mindset. For many of our office-based colleagues, we work in hybrid ways which involves spending at least two days per week or 40% of their time at one of our office sites.

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