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Public Website Associate Director (12 Month FTC/Secondment)

Lloyds Banking Group
Bristol, United Kingdom
Closing date
1 May 2024

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Job Details

End Date
Tuesday 30 April 2024

Salary Range
£61,641 - £68,490

We support flexible working - click here for more information on flexible working options

Flexible Working Options
Hybrid Working, Other Agile Working Arrangements / Open to Discussion

Job Description Summary

Job Description

JOB TITLE: Public Website Associate Director (12 Month FTC/Secondment)

SALARY: The salary banding for this role is £62,874 - £69,860


HOURS: 35 hours, full time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. Please note this is a 12 month fixed term contract/secondment.

About this opportunity

Lloyds Banking Group (LBG) is changing and responding to the rapid transformation of our sector, helping us to be the best bank for customers. We're embracing creative, agile and simpler ways of working, to make a difference to the constantly evolving needs of colleagues, customers and our business.

Our Business and Commercial Banking (BCB) division have business clients across a wide variety of sectors - from small businesses to multinational corporations and financial institutions. Many of the clients we support are household names, driving UK growth, and we've pledged to help the UK economy recover by helping British businesses. Within BCB is our Channels business, which has been built to design and deliver great end to end experiences for our clients across Digital, Telephony and marketing Channels.

You’ll be part of a team that makes a difference to the lives of our customers though digital content on our Lloyds Bank and Bank of Scotland business websites, step-changing the customer experience, leading on development of new navigation, new components and major content upgrades supporting product, servicing, coverage and marketing to deliver their business objectives.

You’ll be contributing to the overall performance and design standards of the public website, suggesting new ideas to make existing components better, or new components to uplift customer experience and website performance

Collaborating with Content Strategists, Visual Designers, Marketing, Product and Content Specialists to create and deliver content changes to the public website. Whilst using Adobe analytics to glean insights from existing customer behaviour to inform your thinking and recommendations.

Why Lloyds Banking Group

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. If you’d like reasonable adjustments to be made to the recruitment process, just let us know.

What you’ll need

  • A proactive approach, a desire to make a difference, a commitment to better and real sense of accountability
  • Good written and verbal communication skills, attention to fine detail, ensuring the accuracy of change
  • Excellent planning and organisation skills to ensure delivery according to business and customer requirements
  • Partner management establishing relationships with colleagues to ensure the best outcome for our customers
  • Adept at balancing multiple priorities in a dynamic and delivery focused environment, a strong teammate but also able to use own initiative
  • A real passion for empathising and translating customer needs, ensuring they have the customer in mind in all decisions
  • Experience in UX and UI principles

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from underrepresented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know

We also offer a wide ranging benefits package, which includes:
  • A generous pension contribution of up to 15%
  • An annual performance related bonus
  • Share schemes including free shares
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 30 days’ holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people? Join our journey.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.


We’re creating an organisation that attracts, retains and develops the best talent in the industry, and one that openly embraces diversity too. But more than that – we want to be a great place to work. We invest in our people, offering the best training and coaching, and by encouraging them to contribute to our leading corporate and social responsibility practices. We offer flexible working hours and days, under our Work Options scheme. This means that you can have a challenging and rewarding career, and still have an ideal work/life balance.

Flexible working is at the heart of our strategy. We’re re-imagining where, when, and how our people work, with new approaches designed to meet the ever-changing needs of customers and colleagues. These include increasing our use of remote-working tools and technology, as well as placing less reliance on a 9-to-5 mindset. For many of our office-based colleagues, we work in hybrid ways which involves spending at least two days per week or 40% of their time at one of our office sites.

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