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Team Manager - DB Pensions

Financial Services Compensation Scheme
Closing date
29 Apr 2024

Job Details

The Vacancy

Team Manager – (DB Pensions)


Salary: £59,000

Location: Aldgate, London (40%) and homebased


This role is responsible for the effective management of teams processing compensation claims across all workstreams. This role is responsible for ensuring the processes and key controls are agreed and adhered to throughout the claims cycle. The role will be responsible for providing technical advice to supplier and other parties claims handling on our behalf ensuring the correct compensation is paid to our customers. The role will be responsible for working with the business and partners to deliver the best outcome for customers.

My role:

As a Team Manager you will be responsible for:

  • Responsibility for workstream workflow and performance management
  • Responsibility for direct reports – will include performance management (121’s, Annual Performance Reviews), development of direct reports
  • Input into resource planning
  • Day to day management of issues and escalations
  • Contribute to the delivery of projects where needed
  • Support Ops Manager in wider strategy delivery
  • Use Management Information to provide team and individual performance updates to stakeholders
  • Gather and document required information to ensure all governance in place
  • Collaboration with the Comms/Digital team to develop customer information to go on digital platforms
  • Represent FSCS with third parties and the regulatory family
  • Manage and facilitate processing of claims within model office and emerging issues
  • Manage the provision of technical support and guidance to team and partners
  • Manage delivery of effective training to team and partners

Essential Criteria:

You will be able to demonstrate the knowledge, experience, or mastery of:

  • Evidence of liaising with a range of stakeholders across jurisdictions and regulators within the financial sector
  • In depth knowledge of claims handling across different product lines
  • Evidence a high level of authority within claims handling experience
  • Demonstrate a thorough understanding of FSCS Rules and their application to claims
  • Demonstrate a strong level of awareness of current operational procedures across a range of products
  • Demonstrate successful experience of planning and organising  
  • Deliver outstanding customer service to our suppliers, stakeholders and customers through interactions with them
  • High level of confidence in making decisions and ensuring the implementation of decision is followed through
  • Share knowledge and experience with others and evidence effective outcomes of this
  • Demonstrate high level of influencing skills to ensure interests of FSCS and the customer are met
  • Ability to manage expectations of senior stakeholders internally and externally
  • Demonstrate a high level of ownership and accountability for own responsibilities
  • Ability to think outside the box and solve complex issues
  • Requires knowledge and understanding of defined benefit/final salary pensions.
  • Preference for a relevant financial services qualification (FPC, DipCII, etc)

We are happy to consider any reasonable adjustments that candidates may need during the recruitment process, and you will be asked whether you require any during your application. We offer reasonable adjustments on the job.


  • 26 days of annual leave
  • 9%+  pension contributions
  • Private medical and dental insurance
  • 6 months paid maternity/paternity/shared parental leave
  • Cycle to work schemes 

About Us

For the past 21 years, FSCS has been getting customers of failed authorised financial services firms back on track.

Our strength is in our numbers. Since 2001, we have helped 6.5m customers and paid back £26bn in compensation. Over the years we have continually strived to be better, faster, and more empathetic to our customers’ needs in an ever more complex financial world. Our people have worked together to make sure we can offer protection and reassurance every step of the way, even during the toughest of times over the last two years. FSCS is an organisation that makes a difference, and in which our people truly make a difference.

We have grown from modest beginnings in 2001 to helping customers during historic events such as the 2008 banking crisis and supporting vulnerable customers during the pandemic. As a result of this success, FSCS has become increasingly respected, insightful, and influential in the regulatory eco-system. It is an exciting time in our journey as we now have an opportunity to play a bigger role in breaking the cycle of rising consumer harm and costs; by being part of a system that is about prevention rather than cure.


The Financial Services Compensation Scheme (FSCS) helps people get back on track by protecting them when authorised financial services firms fail. We’re independent and cover all regulated financial services in the UK. Since our launch in 2001 we’ve come to the aid of millions of people and paid out billions in compensation.

View our Top Employer profile


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