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Rent & Service Charge Specialist

Sale Point, Manchester (Our office will be relocating to Old Trafford by June 2024)
£28,045 per annum starting salary
Closing date
30 Apr 2024

Job Details

Rent & Service Charge Specialist

Title:                          Rent & Service Charge Specialist

Contracts:                 Permanent, Full-Time

Office Location:       Sale Point, Manchester (Our office in Sale Point, Manchester will be relocating to Old Trafford by June 2024)

Persona:                   Agile (20-40% in office and 3-4 days working from home)
Hours:                       35 hours per week, Monday – Friday

Salary:                      £28,045 per annum starting salary 

Role Profile.docx

Closing date for completed applications: 30th April 2024 at 11:59 pm

**Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. 

Interviews to be held via Teams video call on: Tuesday 7th May 2024.

We currently have a new opportunity for a Rent and Service Charge Specialist to join our Service Charge team based in the North West which manages rent and service charges for over 10,000 homes.

Working alongside another Specialist and a Service Charge Accountant, you will be responsible for:

  • Providing a proactive and responsive service in relation to customer enquiries and complaints in relation to rent and service charges
  • Reviewing relevant clauses in tenancy agreements and leases and ensuring rents are set accurately in line with regulations and government guidance
  • Preparing procedure notes to agreed standard ensuring that these are reviewed regularly and are up to date

As a Team you will deliver accurate and timely service charge estimates for all service charges and reconciliations after year end, monitoring actual performance of service charges against estimates and analysing variances and escalating issues where appropriate.

To be successful in the role, you will have:

  • Knowledge and understanding of legislation and statutory regulations regarding service charges
  • Exceptional customer service skills with experience working in customer service environments, including responding to complaints and queries
  • Strong excel and data analysis skills with experience of service charge applications and systems and using Open housing and Open accounts or equivalent finance system
  • Excellent communication skills with the ability to deal with difficult conversations and work collaboratively with internal and external stakeholders
  • Ability to manage varied workloads both independently and as part of a team

Why work for L&Q?

L&Q is Great Places to work certified (2023) and for the fifth year in a row, we have been recognised as one of the UK’s Best Workplaces for Women in the super large category. 

The successful candidate will have access to our full suite of benefits, which includes:

  • Annual leave starting at 28 days and increasing to 31 days after 3 years continuous service
  • Excellent Pension Scheme – double contribution up to 6%
  • Generous non-contributory life Assurance
  • An Employee Assistance Programme
  • Recognition bonus scheme (spot awards)
  • Strong family friendly policies
  • A range of diverse networking groups to join, Kaleidoscope, Inspire & Spectrum
  • Up to 21 hours per year to volunteer with the charity of your choice
  • Commitment to Learning & Development

If you are interested in the role and have the experience required, then apply without delay!

As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. 

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.  

At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q.   More information about L&Q’s values can be found on our website and a copy of our behavioural framework can be provided on request.

Our commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. 

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.


L&Q is one of the UK’s leading housing associations and developers.


We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.


Today that passion about the importance of housing, and our not-for-profit ethos, gives us our social purpose.


All our resources and all our energy are channelled towards providing better housing at a lower cost than can be provided in the private sector – and building more of it. We provide greater security of tenure and services people can rely on.


250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.


It’s important our 3,000-strong workforce reflects the residents we serve. We have been named one of Britain’s top LGBT+ employers and one of the best workplaces for women and wellbeing.


View Our Top Employer Page

Company info
0300 456 9998
29-35 West Ham Lane
E15 4PH, GB
United Kingdom

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