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Specialist Services Administrator - homebased

Royal British Legion
£24,698 - 25,365 per year
Closing date
1 May 2024

Job Details

Role:                      Specialist Services Administrator

Location:               Homebased with occasional travel as per organisational needs

Contract Type:       Permanent

Hours:                    Full Time 35hrs per week between Monday to Friday 9am-5pm

Salary:                    £24,698-£25,365 per annum

Do you have experience in providing administration support?

Are you looking to take your career to the next level with one of the country’s largest charities?

We want to hear from you!                          

We have an exciting opportunity for a Specialist Services Administrator to support our Specialist Services with administrative tasks and effectively communicate with beneficiaries, team members, internal and external partners. 

As a Specialist Services Administrator you will also:

  • Support the work of the Specialist Services by organising relevant meetings and providing administrative support to the Team. This will include diary management, taking minutes and checking the progress of actions.
  • Liaise with external agencies such as local authorities, the police, other voluntary/charitable organisations, and beneficiaries to arrange meetings, to make referrals and to discuss support to beneficiaries and to progress case management.
  • Support the Head of Welfare by monitoring quarterly CSAT results, tracking actions and reporting on progress or non-compliance.
  • Support the Head of Welfare by logging, tracking informal and formal complaints in accordance with Legion complaints procedures.
  • Provide administrative support to the casework of the Specialist Services, with direct contact with beneficiaries to ensure verification of service is obtained.
  • Gather, collate, and prepare required documentation from a beneficiary for grant giving and ensuring compliance with the organisations grants policy.

 For more detailed information about the role, please see Vacancy Information Pack attached to our direct advert. 

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.


You probably know us for our poppies and recognise our name but the day-to-day work we do to support the Armed Forces community might surprise you!

We’re the country’s largest Armed Forces charity. We help serving and ex-serving personnel, and their families, live fulfilling lives through a wide range of support and services.

We advocate and campaign to government on behalf of the Armed Forces community, as well as leading the nation in Remembrance to ensure their sacrifices are never forgotten.

We’re here for those who’ve served to defend our nation, its democratic freedoms and our way of life. To put it plainly, we’ve always got their backs, whatever stage of life they’re at.

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