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Sales Support Administrator

Lloyds Banking Group
Exeter 19 Cathedral Yard, United Kingdom
Closing date
24 Apr 2024

Job Details

End Date
Thursday 02 May 2024

Salary Range
£24,539 - £25,830

We support flexible working - click here for more information on flexible working options

Flexible Working Options
Hybrid Working, Job Share

Job Description Summary
Please see below full job description

Job Description

Job title: Sales Support Administrator

Salary: £24,539 - £25,830

Locations : Exeter, Fareham

Hours: Full-time (37 hours per week)

Working Pattern: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.

About this opportunity:

Do you enjoy building relationships with customers and colleagues and are looking for genuine career opportunities? Then there's a role here for you!

Supporting our Cavendish Online business, we’re currently looking for an enthusiastic and driven Sales Support Administrator. The purpose of this role is to support all members of our sales teams and their customers to ensure a smooth journey from referral to the cover being in force.

As a Sales Support Administrator you'll be responsible for looking after many different customers, ensuring that the cases are progressed to acceptance as swiftly as possible. It’s important we always work in alignment to our values. You’ll also contact our existing customers to conduct a review of their cover to make sure it still adequate.

This is an exciting opportunity for a highly motivated, adaptable, and ambitious individual to take a pivotal role in the success of this team.

About us:

From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need:

You'll need experience of speaking to customers and have a compassion to understand their situation and a desire to do the right thing for them.

  • A positive mindset with a willingness to learn
  • Experience of working within a customer service or administrative role
  • Proven ability to work to deadlines or service level agreements
  • Proactive and organised, with an ability to mange your workload
  • Great interpersonal skills, with the ability to communicate confidently and clearly to a range of customers

About working for us:

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, build a menopause health package, and a dedicated Working with Cancer initiative and it’s why we especially welcome applications from under-represented groups.

We're disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

  • Generous pension contribution of up to 15%
  • A discretionary annual performance-related bonus
  • Access to share schemes including free shares
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 22 days’ holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that’s interesting and makes a difference to millions of people?

Join our journey!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.


We’re creating an organisation that attracts, retains and develops the best talent in the industry, and one that openly embraces diversity too. But more than that – we want to be a great place to work. We invest in our people, offering the best training and coaching, and by encouraging them to contribute to our leading corporate and social responsibility practices. We offer flexible working hours and days, under our Work Options scheme. This means that you can have a challenging and rewarding career, and still have an ideal work/life balance.

Flexible working is at the heart of our strategy. We’re re-imagining where, when, and how our people work, with new approaches designed to meet the ever-changing needs of customers and colleagues. These include increasing our use of remote-working tools and technology, as well as placing less reliance on a 9-to-5 mindset. For many of our office-based colleagues, we work in hybrid ways which involves spending at least two days per week or 40% of their time at one of our office sites.

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