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Senior Business Support Manager

Lloyds Banking Group
Leeds, United Kingdom
Closing date
2 May 2024

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Job Details

End Date
Wednesday 01 May 2024

Salary Range
£73,262 - £86,190

We support flexible working - click here for more information on flexible working options

Flexible Working Options
Hybrid Working

Job Description Summary

Job Description

JOB TITLE: Senior Business Support Manager

LOCATION(S): Leeds, Bristol or Edinburgh

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in an office site

About this opportunity

In Heritage Platform we are responsible for the management and migration from our legacy products and technical estates. This critical Platform has a diverse and exciting span of significant deliverables which are key to the overall strategy of Insurance, Pensions & Investments.

If you want to find out more about Insurance, Pensions & Investments Business Unit you can head over to our IP&I SharePoint

The purpose of the Business Management Lead is to be part of the platform leadership team, working in partnership with platform leaders and leading the Business Management team to provide a comprehensive business support service for their Platform.

You will also be accountable for the line management and / or development of all Business Management roles within the Heritage platform.

What would you focus on as a Band F Senior Business Support Manager?

  • Develops and delivers a plan for Business Support Services across the Platform
  • Leads the Platform Business Management team ensuring a robust and fully embedded partnership service across all deliveries
  • Supports Platform Leads ensure an embedded governance and risk framework across the platform in line with Group Policy
  • Responsible for risk reporting, risk administration, and supporting platform leadership with risk management activities inc. Audit, Risk & Control Self-Assessment and supporting the Divisional Resilience and Security Office
  • Manages relationships with internal customers acting as a business partner

About us

We’re on an exciting journey and there couldn’t be a better time to join us. The investments we’re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

What you’ll need

We like people who come from a diverse set of backgrounds that can bring new and exciting ways of thinking to the team. Some of the core skills required for this role are as follows:

Action Orientated - Takes action and leads by example, communicating with clarity. Possesses a strong sense of immediacy, effectively delegates and experiments with new technologies/practices to bring pace and rigour where possible.

Stakeholder Management - Develops and improves stakeholder relationships to build consensus and improve delivery of change outcomes. Uses experience to manage conflicting priorities by facilitating discussion and resolution, persuading stakeholders to consider alternative views.

Financial & Budget Management - Builds and evaluates budget and financial plans/forecasts independently and makes refinements to ensure they adhere to the budgetary requirements. Determines reporting and evaluation framework to ensure accurate financial reporting and analyses financial data when arriving at decisions. Provides insight on how our investment and funding model can be improved and evolved.

Leadership & Culture - Applies experience in cultural change initiatives to support various agendas in the Bank (e.g., feedback culture). Understands the main barriers to changing culture and the criticality of leadership buy-in.

Coaching & Feedback - Observes and uses active listening and empathy to connect with people, without judging and being self-focused. Uses experience to provide clear, relevant, constructive, solution-focused, positive and motivating advice which is future focused.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:
  • A generous pension contribution of up to 15%
  • An annual bonus award, subject to Group performance
  • Share schemes including free shares
  • Benefits you can adapt to your lifestyle, such as discounted shopping
  • 30 days’ holiday, with bank holidays on top
  • A range of wellbeing initiatives and generous parental leave policies

If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.


We’re creating an organisation that attracts, retains and develops the best talent in the industry, and one that openly embraces diversity too. But more than that – we want to be a great place to work. We invest in our people, offering the best training and coaching, and by encouraging them to contribute to our leading corporate and social responsibility practices. We offer flexible working hours and days, under our Work Options scheme. This means that you can have a challenging and rewarding career, and still have an ideal work/life balance.

Flexible working is at the heart of our strategy. We’re re-imagining where, when, and how our people work, with new approaches designed to meet the ever-changing needs of customers and colleagues. These include increasing our use of remote-working tools and technology, as well as placing less reliance on a 9-to-5 mindset. For many of our office-based colleagues, we work in hybrid ways which involves spending at least two days per week or 40% of their time at one of our office sites.

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