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Participant Support and Delivery Officer

Not For Profit People
Birmingham - remote and flexible working available
£25000 Per Annum
Closing date
13 May 2024

Job Details

Participant Support and Delivery Officer

We are looking for a Participant Support and Delivery Officer to join a charity’s team at an important moment in the organisation's growth.

Position: Participant Support and Delivery Officer

Location: Birmingham - remote and flexible working available

Hours: Part-time (0.6FTE), 22.5 hours per week

Contract: Permanent

Salary: £25,000 per annum (pro rata)

Closing date: 9am on Monday 13th May

Interview dates: Held via Zoom or in person week beginning Monday 20th May

Company benefits: Employee Networks, Organisational Away Days, Informal meeting space such as coffee breaks and bookclub, 25 days annual leave pro rata plus bank holidays and 3 days office closure from 25 December to 1 January, Flexible working, Health and wellbeing and ongoing

About the role:

In October 2023, the organisation began delivery of Year 1 of their West Midlands based Environmental Leadership Programme in partnership with the Shropshire Wildlife Trust. The role of the Participant Support and Delivery Officer is to work closely with the programmes delivery team across the partnership on the different stages of programme recruitment, delivery and implementation – all to ensure that participants have an excellent experience with us.

Key areas of responsibility include:


  • Supporting the recruitment and onboarding of Year 2 participants in the run-up to the programme starting in October 2024 and provide a friendly point of introduction for participants onto the programme. This will include travelling to support the delivery of in-person taster and recruitment activities.
  • Supporting the participants and managing their experience before, during and after programmes. This will include working with the programmes team to ensure we have collected all of the participant information we need to be able to assess the success and impact of our programmes and will include communicating with and keeping track of correspondence with participants
  • Carrying out monitoring and evaluation activities and analysis of data that will help us measure and communicate our programme impact, including data collection (qualitative and quantitative) that can be used to create a programme narrative
  • In Salesforce - undertaking data entry and administration including the production of basic reports and the ongoing development of simple automation that helps us streamline processes across the programme and partnership


About you:

We are looking for a fully engaged and raring-to-go Participant Support and Delivery Officer to join our team and make their mark! You will have a can-do, positive and proactive attitude that will relish the opportunities that will be provided to you in this role.

Key skills required for this role:


  • You have experience of delivering timely, tailored and appropriate wrap around support for participants during the programme to ensure that they complete the programme having achieved both personal and campaign aspirations.
  • You’re a team player. You develop good working relationships with young people, programme participants, colleagues, trustees, funders and stakeholders regardless of their background or seniority. You build trust and can stand in the shoes of others.
  • You are process-oriented and like the detail. You love a brief, a spreadsheet, a system, and a to-do list – creating new ones and building on existing ones. You love getting through your tasks for the day, working through details at pace and to a high standard.
  • You prioritise well and have excellent time management skills. You are well-organised, plan and have good attention to detail. In doing so, you manage your own time well and respect the time of others. You can juggle multiple deadlines and have experience of balancing multiple tasks and responsibilities.
  • You are a strong communicator. You think about how to get your message across when you communicate, and in both written and verbal communications you are clear and concise. You are comfortable communicating in both one-to-one and group settings, online and face-to-face.
  • You are ‘tech savvy.’ You are comfortable using technology to support your work and that of others. You ideally have experience with tools such as Zoom, Mural and Trello and learning environments such as Notion/ Mighty Networks, or are willing to learn how to use them with support from the team. We also use a system called Salesforce, but we’ll give you the training you need to be able to use this.
  • You’re aligned with our mission. You have lived experience and/or an understanding of the critical issues surrounding equality, inclusion and diversity, including structural issues around race and class. You believe that, with the right support, everyone has the potential to achieve excellence, whatever that means for them.


To apply, please submit your CV and a supporting statement (no more than 2 pages) demonstrating clearly how your skills and experience match our person specification.

About the organisation:

The organisation exists because our decision-makers don’t reflect the society they serve. For more than a decade now, this has meant delivering programmes to support young people aged 18 – 25 from ethnically and culturally diverse backgrounds to take on leadership roles in their communities and to stand out on their employment journeys.

We recruit young people who have talent and passion and who wish to make a difference, supporting them to develop the networks, skills and confidence they need to fulfil their potential. In doing so, we open up their pathways to positions of influence in their career and their community. Over the past decade, we’ve supported nearly 5,000 young people in total, 65% of whom come from a Black, Asian or minority ethnic background, 55% of whom are the first in their family to go to university and 59% of whom identify as women.

You may also have experience in areas such as: Participant Support And Delivery Officer, Participant Support Officer, Participant Delivery Officer, Participation Engagement lead, Community Engagement lead, Participation and Community Engagement lead, Programme Development Manager etc.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.


We are Not-For-Profit People.

We recruit exclusively for organisations in the challenging Not-For-Profit sector. We’re fully behind the charities and bodies that aim to change the world – one project at a time. Whether you’re seeking exceptional leaders, committed staff or a combination of the two, you probably want to know exactly how we’re different and why it matters to you. We don’t do business as usual. We deliver a recruitment solution that replaces clunky, costly, contracted processes with a single, seamless solution.

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