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Head of Engineering

Lloyds Banking Group
Bristol, United Kingdom
Closing date
31 May 2024

Job Details

End Date
Thursday 30 May 2024

Salary Range
£121,023 - £142,380

We support flexible working - click here for more information on flexible working options

Flexible Working Options
Hybrid Working

Job Description Summary
We are recruiting a number of Lab Engineering Leads for the Consumer Servicing & Engagement platform as we transform our Digital experience with modern engineering platforms capable of supporting our ambitious business strategy targets over the next decade.

The Lab Engineering Lead is a transformational leader who works collaboratively with other Lab roles to create empowered Teams who are motivated to take on business problems and realise value to customers through excellence in execution.

The role will work alongside the Lab Product Owner in shaping the vision for the Lab, and as a result, centre on setting the strategic direction for the engineering teams to demonstrate thought leadership on contemporary technical delivery, across the entire lifecycle, from idea to realisation of value.

Job Description

JOB TITLE: Head of Engineering - Consumer Servicing & Engagement Platform

SALARY: £121,023 - £142,380

LOCATION(S): Bristol

HOURS: [Full-time]

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week currently, or 40% of our time, at our Bristol Office.

About this opportunity...

This is a time of growth for the platform. We're passionate about building a Diverse, collaborative, empowered and skilled team of engineers. We're on the journey to simplify and modernise our tech stack and innovate using new technologies. We're keen to move towards our target state with a cloud first (private and public) approach in our hosting strategy and to transform our systems from monolith to microservices whilst decommissioning our legacy estate.

Collaboration is critical to the success of this role. As Head of Engineering, you'll work collaboratively with Head of Product alongside other engineering leads within the platform. You’ll work hand-in-hand leading the teams with the Product Owner to:
  • Jointly assume the ownership, development, and accountability of strategic and quarterly objectives & key results, and are incentivised against a balanced set of business and technology outcomes.
  • Optimise, evolve, and deliver an efficient operating model.
  • Support shaping of the roadmap and prioritising outcomeswhich are critical to keep the solution / product in good health.
  • Create an organisation that istruly data drivenand providing the best value propositions to our customers.
  • Define the What and How the team deliver, through a combination of engineering solutions and changes to our ways of working i.e. agile and instrumentation.

About us...

Like the modern Britain we serve, we’re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We’re growing with purpose. Join us on our journey and you will too...

What you’ll get involved in...

As our Head of Engineering, you'll lead the technical direction and develop tech strategy in collaboration with business and enterprise architects. You'll drive the core technology agenda within the platform. You'll be responsible for the technical roadmap, management of technical debt and other technical demands. You'll be accountable for the engineering teams that will design, build, integrate, deploy, and run the system. Particularly software, that supports the business and operations, with a focus on resilience, low latency, reusability, accessibility by third parties as well as scalability.

What you can bring to the role:

The role will be suited to someone who combines leadership skills with strong technical experience and comes from a hands on an engineering background.

As a leader, you:
  • Drive large teams (100+) strategically and help them to push the boundaries to spearhead into future barring the limitations.
  • Enable a culture based on the fundamentals of psychological safety instilling confidence, authenticity and trust throughout your teams.
  • Driving an Agile mindset, bringing in strong experience on the use of Agile ways of working and tooling.
  • Create a culture of learning and continuous improvement through a “Fail Fast, Learn Faster” mentality within teams to experiment and test new ways of engineering, to act as a change agent for engineering and team culture, and to cultivate a systems-thinking and user-experience led design approach.
  • Have a strong passion for and technical understanding of end to end systems including customer facing interfaces and backend and can provide support, knowledge and mentoring to the teams.
  • Lead designing operating models, develop hiring strategy and help teams to scale support business growth utilising lean and agile principles
  • Encourage teams to use the best engineering practices, tooling, and methods and contribute towards inner-source activities and attend MeetUps.
  • Leading & successfully delivering large scale change (£15M+)

As an Engineer, you:
  • Understand Web, Microservices, Cloud eco-systems.
  • Understand Systems Thinking and Service Design to mitigate reactive solutions that leads to further technical debt.
  • Understand the benefits of BDD & TDD and ensure engineers write upfront tests against team defined agile definitions and delivery stories.
  • Automation of everything will be a priority.
  • Have proven understanding of the entire software development lifecycle and experience in Agile delivery of products along with knowledge of modern software development toolsets including DevOps, Continuous Integration, and Continuous Delivery.

Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it is why we especially welcome applications from under-represented groups. We are disability confident. So, if you would like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual performance-related bonus

• Share schemes including free shares.

• Benefits you can adapt to your lifestyle, such as discounted shopping.

• 30 days’ holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow, and thrive? Apply today and find out more.

Join our journey.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.


We’re creating an organisation that attracts, retains and develops the best talent in the industry, and one that openly embraces diversity too. But more than that – we want to be a great place to work. We invest in our people, offering the best training and coaching, and by encouraging them to contribute to our leading corporate and social responsibility practices. We offer flexible working hours and days, under our Work Options scheme. This means that you can have a challenging and rewarding career, and still have an ideal work/life balance.

Flexible working is at the heart of our strategy. We’re re-imagining where, when, and how our people work, with new approaches designed to meet the ever-changing needs of customers and colleagues. These include increasing our use of remote-working tools and technology, as well as placing less reliance on a 9-to-5 mindset. For many of our office-based colleagues, we work in hybrid ways which involves spending at least two days per week or 40% of their time at one of our office sites.

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