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Director, Product Management Learning Insights & Reporting

Closing date
13 Jul 2024

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Job Details

Why Patients Need You

Technology impacts everything we do. Pfizer's digital and 'data first' strategy focuses on implementing

and innovative technology solutions across all functions from research to manufacturing. Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making a difference to countless lives.

What You Will Achieve

The Learning Solutions Creation Center is responsible for delivery of Pfizer's Learning Technology Ecosystem which aims to empower learners to succeed today and seize tomorrow's opportunities through an innovative and engaging learning experience which accelerates business outcomes for Pfizer. Three main focus areas for achieving this vision are the Learner Experience, Content Owner Experience and Learning Insights.

The Product Manager Insights and Reporting, is responsible for the vision, strategy, and overall success of our insights and reporting products. This includes identifying and implementing a strategy for compliance reporting to meet qualification and audit requirements, as well as providing valuable insights to enhance the learner experience and support strategic business decision-making.

The Product Manager plays a pivotal role in fostering innovation and guiding the strategic direction of the Learner Experience product. This individual is tasked with discerning the most impactful challenges to address, balancing a forward-thinking vision with immediate opportunities, customer needs, and sound business judgment, while also managing everyday product concerns. They are instrumental in shaping the vision and trajectory for the solution's entire lifecycle.

By defining the value (the rationale behind our efforts), the scope (the specifics of what will be accomplished), and the roadmap (the timing of our actions), they ensure that the team delivers a significant solution, in close collaboration with other agile teams and product owners.

This role is responsible for building strong relationships with relevant stakeholders to ensure that the product roadmap delivers set vision and metrics and are aligned with the over all Enterprise strategy.​ This role will manage a team of Product Owners responsible for distinct components of the Insights and Reporting product.

How You Will Achieve It

  • Evolves the learning insights and reporting experience to drive meaningful insights to drive business decisions.
  • Establish product vision and objectives.
  • Determine user needs and translate them into detailed requirements, write and clarify user stories, visualizations, and process flows.
  • Maintain and prioritize the product roadmap and provide thought leadership in the learning solutions space.
  • Influences senior management and is seen as a subject matter expert.
  • Champion innovations and implement advanced new concepts that improve the work processes/products.
  • Lead and organize monthly business stakeholder prioritization meetings, delivery alignment meetings, and quarterly business reviews of product performance.
  • Coordinate and collaborate with CX design/external agency for user journeys, wireframes, and user experience strategy.
  • Organize, prepare, and present easy to understand stories with valid proof points that show how the team's backlog priorities tie back to business objectives.
  • Lead team to deliver ongoing initiatives and releases for efficiency, and improved user/product experiences leveraging user centric design principles and data.
  • Track metrics (e.g., Objectives & Key Results) and build reports to measure progress.
  • Manage dependencies with other teams, working closely with all dependent delivery teams (web/app/dashboard).
  • Apply compliance requirements within scope of responsibility, and ensure PDLC documentation, system configuration and compliance activities are up to date as required.
  • Manage and mentor team of Product Owners and work with cross-functional Agile teams to deliver against OKRs.
  • Works with cross functional teams to solve complex problems that impact multiple divisions or business areas.
  • Organize product demos and prioritize backlog with agile team.



  • Bachelor's Degree
  • Extensive and demonstrable experience in the Information Technology space
  • Proven experience working and building relationships with senior business Executives and leadership teams developing and delivering strategy and operating plans with demonstrated competency in strategic thinking, leadership, and relationship management.
  • Ability to understand large scale system implementations in different technology focus areas.
  • Excellent interpersonal and communication skills with the ability to build relationships, influence outcomes, and to deliver effective presentations to a variety of audiences.
  • Adaptable and demonstrates flexibility in the face of shifting targets, thrives in new situations.
  • Strategic thinker understands the overall context, business implications and is able to think through a problem both conceptually and logically for better solutions.
  • Strong people management experience
  • A curious and highly motivated self-starter who can work effectively across cross-functional teams and can independently drive progress with proper planning and management​.
  • Deep experience with product management
  • Experience in pharmaceutical or healthcare industry a strong plus.
  • Passion for creating user-centric digital and interactive experiences​.
  • Direct experience working in Agile/Lean Development methodology.
  • Up to date and knowledgeable about the latest trends, innovations and best practices in the Learning Technology & analytics spaces.
  • Experience successfully creating and executing against product visions, strategies, and roadmaps that achieve goals and outcomes​.
  • Exceptional at working with and analysing user metrics and turning them into actionable insights, including the use of A/B testing and analytics platforms.​


  • Master's degree
  • Relevant pharmaceutical industry experience
  • Strong multi-discipline experience, with a preference for experience in technology strategy and management, management consulting and engineering
  • Experience in a leadership role, with demonstrated success developing, implementing, and maintaining strategic initiatives at increasing levels of responsibility, including people management and membership in a leadership team.
  • Proven experience with developing and implementing enterprise-wide learning and development technical solutions (SAP Success Factors, Degreed, etc.) from design to frameworks and tools to systems and processes.
  • Experience leading teams and establishing a talent base with the skills required to complete current tasks and be prepared for changing business needs.
  • Demonstrated ability to produce positive outcomes working in matrixed teams that span multiple functions.
  • Certification in Agile and Scrum development practices is a plus​.
  • Experience in managing geographically distributed teams preferred​.
  • Strong communication skills with ability to align the organization on complex technical decisions​.

Work Location Assignment: Flexible


We aim to create a trusting, flexible workplace culture which encourages employees to achieve work life harmony, attracts talent and enables everyone to be their best working self. 

In the UK, we have around 2,400 colleagues across four locations, working within our commercial business, research and development (R&D), manufacturing and distribution operations.

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