Thinking about working for the biggest and fastest network in the UK (and the Sunday Times #1 Best Big Company to Work For)? Smart move. Because we’ve got a lot to offer you. Great perks. Great support. And great opportunities. We know we’ll only achieve our company vision if our people are happy and have everything that they need to work to the best of their ability.
We’re dedicated to making EE an outstanding place to work for each and every one of our 15,000 employees. Focused on finding and keeping the most talented people, we invest in our people so everyone can be the best they can be.
Here at EE, we understand that being a working parent can be tough. That’s why we do everything we can to make balancing work-life with your home-life as easy as possible.
From maternity leave and childcare vouchers to sabbaticals, we’ll do what we can to accommodate your needs so that you can work to the best of your abilities.
In our retail stores we plan our shifts around the busiest times, so we can offer great flexibility around hours and working days, and we have a huge range of shifts in our contact centres too. In our support office, we also offer agile working and a hot desk environment wherever it fits the role.
We want to make sure that everyone has the same chance to develop and grow their skills. So we’re working with Workingmums to ensure that we continue to help parents progress their careers at EE while managing the challenges of family life.
We recognise differences and celebrate diversity within our company, understanding and respecting that we all have different beliefs and live our lives in different ways.
We’re proud that our employee mix reflects our wider communities as it helps us to understand our customers better and give them a truly brilliant service.
We have our very own Women in Leadership forum. Headed up by senior female stakeholders within the business, the forum is a platform for women to discuss everything from training and best practise, through to social and networking events for all employees.
As part of the BT family, we use the power of communications to make a better world. We bring the best networks, technology and people together to create great experiences for our customers.
We work under three values that shape our culture and help ensure our people at EE and BT are aligned, engaged and inspired to be the best they can be.
They came from listening to our customers and our colleagues. And what they told us led us to our values: Personal, Simple, Brilliant.
We come across as human beings. We show we understand and care. We respond to what our customers want.
We’re straightforward and easy to deal with. We make complex things clear.
We’re ingenious. We lead the way in creating new things. Whatever we do, we do it really well.
We want to recognise and reward the great work our people do, in ways that suit them best.
So we offer a competitive salary and 25 days’ holiday (pro rata) a year. And, depending on your role, you may be part of a generous bonus/commission plan.
That’s not all, from day one we’ll give you 75% discount on your personal EE mobile phone package and 30% Friends and Family discount, as well as discounted broadband and EE TV packages.
There are lots of other flexible benefits you can choose from too – from childcare vouchers for working parents, to travel insurance for jet-setters. All the options are designed to help you put together a package that’s perfect for you:
To find out more and see where you could fit in, click here.
Mum-of-two Deborah Kelly is Head of Central Retail Stores at EE. Before she joined the UK’s biggest phone network, she never thought she’d find herself in the retail sector – and certainly hadn’t considered a ‘techie’ environment.
Three years on, she’s leading a sales team across six regions and is inspiring more women to take on leadership roles at the company.
Deborah is no stranger to the issues with perfecting the ideal work-life balance. Having spent six years working across Europe as a Senior Manager for a global fast food chain, she’d found it increasingly difficult to juggle the logistics of spending time with her then-9-year-old son and 11-year-old daughter.
It was a conflict that ultimately led her to stand down and spend a couple of years at home in Glasgow, as a West Scotland Regional Manager at EE.
As a driven people manager, she saw the role as great opportunity to pursue her professional ambitions while learning a new sector and continuing to spend more time with the kids. But she admits that she had some reservations at first.
“I’d never done retail before and had no experience in telecommunications,” she explained. “I also knew I’d have to start from scratch on the technical side, so it did take some convincing to apply.
But I soon discovered that it really isn’t the be-all and end-all. As an employer, EE are industry experts and passionate about helping people learn.”
This environment helped motivate Deborah to become Head of Central Retail Stores in November 2016.
Running a division that covers six regions, employs 1400 advisors and generates multi-million pounds a year profit, it’s a fast-paced and challenging role.
“Of course you have to work hard, but you’re not sending emails late at night and working every weekend in this role. EE understand that it’s not possible for anybody to do that in the long term.”
Living with her family in Glasgow and flying to London each week to work, she appreciates having that flexibility. “But it’s not just about me,” she adds. “Everyone needs that balance. And that’s just how we do things here.”
It’s EE’s attitude that Deborah feels makes the difference to all its employees – particularly the way working mothers are supported. “It’s about not treating women differently, but looking at how we can work between home life and careers for women in business.”
It’s a perspective she’s been able to champion within her own roles, with great results. “When I took over as Regional Manager, my Store Managers were predominantly male.
I didn’t set out to recruit more females – I focused on hiring the right person for the job. I just created an environment that was more appealing for women to come into.
There were multiple facets to do that; from creating an open and honest communication culture where everyone’s ideas are welcomed and considered, to actively promoting ‘at home’ time – where there was no expectation of working when you are actually off, to understanding the need to be flexible with working hours, store location or size, and looking for alternative roles if someone’s personal circumstances change.
By doing that, my region went from 10% females to 45% by the time I handed over.”
Moving forward, Deborah hopes to build on this success – by continuing to promote female leadership, getting involved in employee networks and nurturing her stores.
“As a market leader, EE is a very commercially driven business. There’s a real focus on having the right people in the right place – so I get to spend around 60% of my time in store, on the front line.” For her, this is where she’ll make the biggest difference, fostering an attitude that gets the best for all her employees.
“It’s about having the right environment – an open workplace where you can have a good work-life balance, challenge the right way and have your ideas heard. It’s not just for women.
Setting up a culture like this is for everybody. It attracts a broader mix of managers and advisors, which in turn reflects our customers and impacts our commercial success. That’s why it’s important. And that’s why it works.”