McDonald’s is one of the largest employers in the UK with over 1270 restaurants serving over 3.7 million customers per day. One of our greatest strengths is our diversity; we have 110,000 employees ranging in age from 16 to 91
Working for McDonald’s is more than just a job. We’re a business that aims to have a positive impact in everything we do. We offer good value, quality food and a fantastic experience for our customers. But it’s not just about the millions of meals we serve each year. It’s also about the hundreds of communities across the UK where you’ll find our restaurants, and the thousands of people who work in those.
Things move fast at McDonald’s, whether we’re serving our customers or helping our people build their futures. In our workplace, we promote flexibility, opportunity, equality and development. McDonald’s employees come from all walks of life, but share a common approach: positivity. We know that happy employees help to make happy customers, so we want you to enjoy your work.
Great opportunities at McDonald’s come with training to match. Every year, we invest over £40 million in developing our people. Every one of the 110,000 employees working for McDonald’s has the opportunity to take part in structured training, whether it’s in customer service, team work or financial management. Plus, you can achieve an array of qualifications with us, many of them nationally recognised. It’s about you. Whatever you want to get out of your career – with McDonald’s, you can.
We are extremely proud of the external employer awards that we have won. These recognise our commitment to delivering excellent employee practices and initiatives. These awards are assessed independently and are based on what our people think about their experiences of working at McDonald’s. The results are overwhelmingly positive – with flexibility, close knit teams, training opportunities and job security scoring particularly highly. They are a fantastic achievement and one which we share with our entire workforce.
Customer Experience Team Leaders
Competitive pay & benefits
Everyone has a memory of McDonald’s. What we want to do is make sure they’re always fond ones.
That’s where you come in.
Customer Experience Leaders guarantee that every customer who walks through their restaurant door is welcomed, has everything they need and leaves feeling special. You’ll spot and quickly fix any problems that may affect the customer experience. You also know what makes people happy and will go out of your way to make feel good moments they won’t forget.
Rewards and Benefits
Whatever you’re looking for from a job, you can find it with us. We offer our Customer Experience Leaders flexible hours, accredited training, fantastic career prospects and a whole host of other rewards and
I first applied to McDonald’s because I’d heard they were a really flexible employer – I’m always busy, so that was really attractive to me. I help out at a local youth group, taking girls on camping trips, things like that. I also volunteer at a swimming club where I help kids learn to swim and I do a lot of charity bits and pieces. But because I can move my shifts around, I’m able to keep it all up.
The business is always changing, so it never gets boring. Plus I’ve picked up loads of skills I can use in my everyday life – I even do the accounts for my mum’s club!
Carly, Shift Manager
This job started as a bit of a stopgap – a way to earn a bit of extra money once the kids had left. But over the last six years, it’s become a career. I was promoted to Shift Manager, and I know I can always count on the support of my brilliant team.
In my free time, I love to meet up with my friends – we usually go to the cinema or out for dinner. But most of all I like to spend time with my daughter. I’m lucky that, because I can usually move my shifts to fit around my life, I can do it all.
Kim, Shift Manager
Before working for McDonald’s, I was fortunate to be a stay-at-home mum. I had always worked in Customer Service before having children and was keen to find a job where I could work closely with customers again. Sitting in a room typing all day would drive me mad! So when the position for Customer Experience Leader came up in McDonald’s, I jumped at the opportunity.
A typical day for me includes handing out balloons to the children that come in, helping people to use our self-service kiosks and generally just looking after everyone that comes in. I make sure everyone has everything they need and that they’re having the best experience they can. I have a great relationship with my manager. I feel I can go to her with my ideas and she listens. McDonald’s is a great place if you want progression, and a great place still if you don’t. I would like to be involved with training new people when they join. That’s the next step for me.
What I love most about McDonald’s is the team spirit. It’s like a big family – it sounds like a cliché, but it’s true! Everyone supports each other and if I ever need time off to look after the children, I can move my shifts around which is great!
Joanne, Customer Experience Leader