North East Ambulance Service NHS Foundation Trust

About us

Patients are at the heart of everything that we do to support our mission of “safe, effective and responsive care for all”. We have a strong track record of delivering high quality patient care, focussing resources to produce the most effective outcomes. We are at the leading edge of innovative service design which has consistently led to us being one of the highest performing ambulance trusts in the country.


Company Overview

We employ more than 2,600 staff and responds to over 360,000 emergency and urgent incidents per year.

Many people still think the sole job of the ambulance service is to collect patients and take them to hospital. In fact, modern ambulance services like North East Ambulance Service do a lot more!

We recruit roles into our Emergency Operations Centres such as 111/999 Health Advisor – Call Handlers, Nurse and Paramedic Clinicians, Pharmacists, GP’s.  If you prefer a more physically demanding role, we recruit Clinical Care Assistants, Ambulance Care Assistants and Paramedic Apprentices.  Alternatively, for the more mechanically minded of you we have a full Fleet service keeping our vehicles on the road or if that’s not your preference behind the scenes we have many different roles available corporately supporting our frontline services.

No matter the role everyone at NEAS plays an important part in making sure patients get the right treatment as quickly as possible. It’s an exciting environment to work in, and the job satisfaction can be immense.

The Trust values and respects the diversity of its employees and aims to recruit a workforce which represents the communities we serve. We encourage applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity. We regularly assess our performance against the NHS mandated Equality Delivery System 2 framework. In Jan 2019, Stonewall ranked us as 58th the top 100 employer. We are the highest ranked emergency service in the north east region. As an inclusive organisation we are taking action to support people from underrepresented groups such as Black, Asian and minority ethnic people, disabled people and lesbian, gay, bisexual, and transgender people into employment. We have policies and procedures in place to ensure that all applicants and staff are treated fairly and consistently at every stage of the recruitment process and their working careers with us.

Our Mission – Why we wear our badge.

Safe, effective and responsive care for all.

The pride we place in delivering our services marks us out as second to none in terms of reliability, professionalism and compassion. People rely on us for the responsive services we provide all day, every day, throughout the areas we serve.

Our vision and our values

Where our badge will take us.

Unmatched quality of care, every time we touch lives.

Even in the most challenging situations we will strive to perform to the highest professional standards in a spirit of collaboration and teamwork, no matter what the circumstances. We will be acknowledged as the leading specialist care provider when looking after the patients in our care.

The values will become the behaviours we recruit to and measure employees by as part of the performance review. Staff will continue to work to the behaviours set out in current development plan until your next review. At your next review, the new values will be set out in your plan.

Our Values

  • Compassion
  • Accountable & Responsible
  • Respect
  • Excellence & Innovation
  • Pride
  • Make a difference – day in day out


  • Generous Unsocial Hours Payments, as described in the salary above
  • Access to the NHS Pension – one of the best employer-contribution pension schemes available
  • Excellent holiday allowance (27 days initially, going up to 29 days after 5 years of service, and 33 days after 10 years of service)
  • Overtime will often be made available, which can further enhance your earning potential
  • Continuous training and development opportunities, with a meaningful career pathway up to senior management, and beyond
  • Cycle to work scheme
  • Home electronics discount
  • Interest free travel pass
  • Access to a Blue Light card, which offers a large range of discounts for products, or services
  • Staff recognition awards

Our Support Associations/Networks

The trust supports many employee networks. These help us to meet our equality and diversity objectives and ensure employees are able to have their say in decisions which impact on them. These networks welcome employees from many identities across all protected characteristics.

They are a great way to meet new people, take part in making NEAS a better place to work and improve how we deliver services to patients. To learn a little more about each networks priorities for the year ahead please click the links below.

Able@NEAS – Disability group

Christians@NEAS – Christian group

Empower@NEAS – Women’s group

Proud@NEAS – Lesbian, gay, bisexual, transgender, gender identity, non-binary and questioning group

Together@NEAS – Black, Asian and Minority Ethnic (BAME) group


What makes us special

Case Study:

Ambulance care assistants – case studies
Job title: Ambulance care assistant
Apprenticeships: Level 3 certificate in ambulance patient care: non-urgent care and level 3 award in patient care services: ambulance driving.

Eric Caisley
Eric Caisley worked for NHS111 provider Vocare before joining NEAS as an ambulance case assistant just over a year ago as he has always wanted to work for us, in particular on the front line.

He said working in PPE can be uncomfortable, but it’s good to be busy and getting patients back to the hospital appointment.

Eric hopes to progress his career by gaining the qualifications and confidence in order to become a clinical care assistant.

Eric said: “I would strongly advise anyone to do an apprenticeship. The trainers are fantastic and always there to support you.”

Clinical care assistants – case studies
Job title: Clinical care assistant
Apprenticeship: Level 3 diploma in emergency and urgent care and level 3 certificate in emergency response ambulance driving

Gayle Hunter

Gayle worked in our scheduled care team providing patient transport to hospital appointments before moving over to emergency care and has used the apprenticeship in order to progress her career.

She said: “It’s a really rewarding job and an apprenticeship allows you to study and work gaining knowledge at the same time. Don’t think about it, just apply.”

Support services – case studies
Job title: Service desk technician
Apprenticeship: Level 3 information communications technician – Azure cloud support specialist v2.0

Jojo Sebastian

Jojo is currently studying for an information communications technician apprenticeship while continuing with is existing role helping colleagues across the Trust with IT issues.

He would recommend doing an apprenticeship as it helps to update your skills. For Jojo, this course also means he is able to improve his skills and this will make him more productive in the workplace.

Support services – North East Ambulance Service – NHS Foundation Trust (

Paramedic apprenticeship case studies
In September 2021 we launched our new paramedic apprenticeship in partnership with Teesside University. Hre some of the students tell their stories.

Find out more about the programme here.

James Atkinson

This isn’t James’ first apprenticeship – he started his previous career in industrial electrical maintenance via an apprenticeship too. Before starting his paramedic apprenticeship, James was a clinical care assistant for four years and it has provided career progression as well as being able to remain at NEAS while studying.

Masters degree – case studies
Luke Evans

Job title: Key account manager
Qualification: MSc Global Leadership in Healthcare
Luke is undertaking a masters degree alongside his role in order to make a positive difference in healthcare. The course will give him the knowledge and skills to progress successfully in healthcare.

He said: “The apprenticeship gives you opportunities to network with people throughout the Trust you wouldn’t usually speak to. This can only be a benefit with progression as you can seek advice and guidance from senior members of staff.

“There’s no time like the present to do an apprenticeship. The sooner you start, the sooner you graduate, the sooner you graduate the sooner you can progress.”

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