Royal Mail

At Royal Mail we connect companies, customers and communities across the country, delivering a ‘one-price-goes-anywhere’ universal postal service to more than 29 million addresses.

Royal Mail

Our People

Achieving our strategic priorities depends on our people. They represent our Company among customers and communities. We rely on them to fulfil the Universal Service and deliver high-quality customer service. Engaging our people within a fair, rewarding and customer-focused culture is essential for our future success.

Our people strategy supports a more competitive business, through:

  • Striving for an incident-free working environment where everyone is safe, healthy and secure;
  • Creating a customer-focused culture
  • Leading the industry in employment standards;
  • Maintaining a stable industrial relations climate
  • Celebrating diversity and creating an inclusive environment;
  • Giving our people ownership and influence over their working lives
  • Using technology and data to enhance decision making; and
  • Investing in people and providing opportunities for all.

For more information on our People Strategy and our main focus areas, see pages 38-46 of the 2016-17 CR Report 

Royal Mail

More about Royal Mail

Royal Mail offers many exciting job opportunities. Every one of our employees has a valuable role to play as we work towards becoming a commercial and technologically advanced industry leader.
Our professional functions underpin the frontline of our business and work together to ensure that we can continue to deliver the very highest level of service to our customers.

Join us to help shape the future of one of the UK’s most well-loved brands.

Royal Mail was named ‘Employer of the Year’ at this year’s prestigious Training 2000 Engineering Awards.

The awards recognise the work of apprentices, businesses and employees who have contributed towards developing the engineers of the future.

Supporting women at work

Royal Mail has been named in The Times Top 50 Employers for Women 2017 for our commitment to gender equality in the workplace.

Our programmes

To support our female colleagues, we have introduced a number of initiatives.

Springboard women’s development programme is designed to encourage women to establish their goals and values, gain confidence and become more positive and assertive.

It encourages women to take on new challenges and become more involved in local initiatives. The three-month programme involves 4 one day workshops, a personal work book, inspiring guest speakers and access to a range of resources during and after the programme.

Springboard encourages positive recognition and self-belief, but it is not intended as a direct route or shortcut into management. Some participants may consider their career options and development, with a view to becoming managers of the future. The programme is aimed at women in frontline roles and administrative (non-management) roles.

“There is no specific route for a fulfilling job or career; only the one that you carve for yourself. If you are willing to make the commitment to your development, the Springboard programme will help you become the best you can be.” Moya Greene.

Our gender steering group supports these initiatives and seeks to encourage our female colleagues to maximise their potential within our business.

Breaking the Silence on Mental Health

In May 2017, we announced a new charity partnership with Action for Children, which will focus on addressing mental health issues in young people. The charity was selected by almost 36,000 Royal Mail employees out of a shortlist which included Mind and Mental Health UK.

We hope to raise at least £2 million for Action for Children to employ specialist youth workers to deliver face-to-face support sessions for 8,000 young people aged 15–18, to help prevent them from developing depression and other mental health problems. Our partnership will enable Action for Children to deliver a nationwide, preventative, mental health programme for young people in schools for the first time.

While Action for Children is the main beneficiary of our fundraising programme, we will also work with Mind and Mental Health UK, in addition to our other charity partners, over the course of the partnership to deliver a wide-reaching campaign for mental health.

Our mental health campaign has the following key objectives:

  • Inform and support our colleagues, promoting increased awareness and better mental health
  •  Leverage our business and expertise to support our charity partners
  •  Use our nationwide presence and reach to drive awareness and reduce stigma around mental health problems
  • Raise £2 million to enable Action for Children to help young people with mental health conditions
  • Leverage our supply chain to support our charity partners, raise awareness of mental health, and generate additional funds.


Supporting our Employees and their Family

We support our communities in a number of ways, including offering support to current and former employees and their families in times of hardship.

The Rowland Hill Fund 

We provide support to current and former Royal Mail employees who fall on hard times, including those dealing with sudden illness or long-term sickness, disability, or serious financial problems. During 2016–17, the fund provided 363 grants totalling £444,122. Royal Mail makes an annual contribution of £50,000 to the fund, plus an additional £60,000 a year in in-kind donations. Our employees donated a further £103,335 through payroll giving this year. We work with the Fund to ensure all employees are aware of the support it provides.

In 2016-17, we held our first Rowland Hill Fund Awareness Week. The Fund was also chosen to benefit from funds raised by this year’s Graduate Fundraising Challenge, which totalled around £35,000 including matched giving from Royal Mail.

Post Office Orphans Benevolent Institution

We also provide support for the children of Royal Mail employees through our involvement with the  Post Office Orphans Benevolent Institution

POOBI is funded through the returns generated by investing a fund built up through employee contributions in the past, and distributes grants totalling £250,000 each year. Grants from POOBI help children facing hardship by supporting their education and helping them develop their talents.