Sytner Group

UK’s leading retailer of prestige cars

 

sytner group logo

Company Overview

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In our state-of-the-art dealerships across the UK, Sytner Group represents the world’s most prestigious car manufacturers. Our success has been built by every team member working together and contributing to our ‘one team’ ethos.

We strive to deliver an exceptional customer experience; our colleagues are highly trained, enthusiastic, knowledgeable and driven to deliver our fundamental commitment to our customers; of getting it right first time and making each and every interaction special.

At Sytner we understand that exceptional customer service can only be consistently delivered by attracting, motivating, training and retaining the very best team members.

Testament to this aim, we were proud to be named as the UK’s Best Retailer to Work For in the 2019 Glassdoor Best Places to Work awards as a result of direct colleague feedback.

sytner colleagues working

Sytner Group currently represents over 21 of the world’s most prestige vehicle brands; in over 140 dealerships across the UK, we provide a fantastic working environment and we and are committed to ‘Developing Talent’ and ‘Building Careers’.

Sytner Colleagues

Sytner Benefits & Culture

At Sytner we will recognise and reward your hard work, loyalty and achievements. As well as competitive salary, you will also benefit from subsidised Manufacturer Car Purchase Scheme for you and your family, discounted MOT and servicing, a colleague introduction reward scheme, discounted Gym membership and discounts with popular high street retailers.

You will also benefit from support and coaching from our fantastic in-house Learning and Development department, who hold many training courses throughout the year. Our L&D team have recently been awarded the Skills & Development Award at Motor Trader Awards 2018, which is testament to the amazing training they offer all Sytner colleagues!

Having fun is at the very core of our company values and each of our dealerships have their own take on this! From Team BBQ’s to Fish and Chip Fridays!

We will also recognise and reward your hard work, loyalty and achievements. As well as competitive salary you will also benefit from subsidised Manufacturer Car Purchase Scheme for you and your family, discounted MOT and servicing, a colleague introduction reward scheme, discounted Gym membership and discounts with popular high street retailers.

sytner logo

Flexible Working

We understand how important a healthy work life balance is and where possible we offer flexible shifts/hours to fit your needs and lifestyle.

Giving something back

We pride ourselves on giving something back to the local community. This is why we challenge all of our businesses to make a commitment to local charities and community initiatives.

Sytner colleagues have volunteered their time and have fundraised for many worthy causes, from planting trees to taking on Tough Mudder!

Recently our HR Team volunteered with The Phoenix Children’s Foundation. The foundation welcomes children and young people of all abilities the chance to rest, play and take time out in a safe setting. The HR team spent the day gardening and planting flowers in the sensory garden and building benches donated by Sytner.

You can read all about our giving something back commitment here – https://www.sytner.co.uk/news/giving-something-back/

We are committed to being the best company to work for and recently we were ranked the top rated retailer on Glassdoor as a result of direct colleague feedback.

Case Study:

Francesca Summers

HR PROJECTS MANAGER – SYTNER GROUP HEAD OFFICE (LEICESTER)

When did you start working at Sytner Group?

I started working for Sytner Group in June 2014 in part-time role before being promoted to HR Project Manager for the Group in January 2017.

If someone wanted to become a HR Project Manager, what key skills and attitude would they need?

Definitely organisation! I have so many different and varied projects on the go at any one point so I really need to be organised to ensure they are all progressing as they should. In terms of attitude it has to be a ‘can-do’ and positive one as projects are always changing depending on requirements and the needs of the business.

What is your favourite part of your job?

I love how varied my role is! Every day is different and I get to work with people from all across the Group which gives me a really good understanding of our business. I also love seeing the result at the end of a project; it is really satisfying especially when you make a real impact on Colleagues.

Three words that sum up the people in your team?

Triple F – fun, friendly and feeders!! There are always sweet treats to share and none of us have the willpower to say no!

What does your place of work do to help its colleagues maintain work-life balance?

As a full time working mum of two young children it is important to me to ensure I don’t miss out on those all-important school plays, sports days and assemblies. I have no hesitation in talking to my manager about having the time-off and I am given the flexibility to be able to attend, which means a lot to me as a parent and to my children.

How do you know you are making a difference?

I think the gratitude and recognition I receive gives me the confidence to know that I am making a difference to the business. I am also given lots of opportunity to voice my opinions and give feedback, which I think is really important to making a difference. When I see colleague suggestions being applied and changes happening in the business, it really shows that colleague opinions matter most to us as a company and that we are making a difference to the future of the business.

Can you tell me about the culture in your workplace?

The culture of Sytner really is one where our colleagues can grow and develop to ensure they reach their full potential. We strive to promote from within wherever possible and with so many opportunities this is really evident throughout the business. I see my future with Sytner and can’t imagine working anywhere else!

How have you developed since working for Sytner?

I began my career with Sytner in a part-time role where I grew my HR skillset and it allowed me to gain experience within our business, this meant I was in a strong position for promotion when an opportunity to progress came up.

What’s been one of your proudest moments working at Sytner?

I have lots of proud moments working for Sytner; it really is hard to define just one! However, when I am asked where I work, I never get bored of saying “Sytner”. I am really proud of the role I do within the business and everything Sytner stands for.

What advice would you give to recent new hires?

Sytner is a fantastic place to work; our colleagues make it what it is and be assured you have joined a great team! Don’t be afraid to ask questions and absorb the knowledge around you because they will have loads of valuable experience you can learn from and will be more than willing to help!

If you could go back and give yourself some career advice when you were 15 years old, what would it be?

Follow your passion and what you love doing! You need to be motivated in your job and look forward to going to work (well most days) so do something that excites you. You might not know exactly what you want to do but if you follow your passion then it will all fall into place!

 

Samantha Beighton

CUSTOMER RELATIONS MANAGER – GUY SALMON LAND ROVER WAKEFIELD

When did you start working at Sytner Group?

February 2017

If someone wanted to become a Customer Experience Manager, what key skills and attitude would they need?

One of the most important skills in this role is to ‘listen’ to the customer and empathise with their situation, whilst facilitating in a decision that does not impact on the business. The ability to remain calm in heated situations and look towards the best resolution for both parties.

What is your favourite part of your job?

When I have really helped a customer and they are genuinely thankful and grateful for all that I have done for them. I have received thank you cards and the odd bottle of champagne, it really does make your day when that happens.

Three words that sum up the people in your team?

Driven, Helpful, Effective

What does your place of work do to help its colleagues maintain work-life balance?

We have lots of staff who choose to work part-time hours to fit around their family commitments, me included. There is also the offer of different shift patterns that help with the day-to-day running of all departments and also the opportunity of being able to work from home.

How do you know you are making a difference?

I ensure all our customer issues are addressed in a timely manner by all departments involved and this has impacted in general with our great customer feedback!

Can you tell me about the culture in your workplace?

The culture of our dealership is very much family orientated, almost like an extended family. We communicate very well through all departments and help staff with problems when needed. We regularly celebrate success and this ‘feel good’ feeling resonates through to our customers.

How have you developed since working for Sytner?

I have learned so much in my 2 years with Sytner and am continuing to do so as this is an ever-changing work environment, especially with the progression of the automotive industry in general. I have gained a plethora of new skills and made many friends.

What’s been one of your proudest moments working at Sytner?

Gaining my promotion to Customer Experience Manager

What advice would you give to recent new hires?

Work hard and you will in turn be rewarded.

If you could go back and give yourself some career advice when you were 15 years old, what would it be?

To gain as much knowledge as you can, attend as many courses and educational training that is available to you. Career-wise, do something that you love and embrace life’s challenges!

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