Vanquis Banking Group

Who are Vanquis?

We help people who are often excluded by mainstream banks take control of their financial situation. Whether they’re new to credit or need a hand rebuilding their credit file to manage life better, we join our customers on their journey to better credit by providing them with opportunities to access to credit where it may otherwise not be available. We open the door to more affordable borrowing, and we lead the way towards more effective money management.

Welcome to Vanquis Banking Group!

As a working mother, you want a job that not only values your skills and experience but also understands your unique needs. At Vanquis Banking Group, we are committed to creating a welcoming environment where you can thrive both professionally and personally.

Founded in 1880, Vanquis Banking Group has a long and proud history of helping people access finance and goods who couldn’t from traditional lenders. Today, we are a FTSE 250 company with around 1.6 million customers, and we remain dedicated to our core mission of putting customers on a path to a better everyday life.

Colleagues working together

We are a unified group made up of two brands: Vanquis and Moneybarn. While they offer different products and services, they share our common purpose and customer-centric values at the heart of our group. We know that our customers are real people with varied life experiences, and we design everything from our products to our customer experience with this in mind.

At Vanquis, we offer credit cards and personal loans designed to help customers improve their credit score and build a better financial future. Our online and app-based accounts provide modern money management solutions that make it easy for our customers to manage their finances.

Meanwhile, Moneybarn provides vehicle finance for those who need a reliable car, van, or motorbike to get where they want to be. We are proud to have won several awards for our service and approach, including ‘Sub-Prime Lender of the Year’ and ‘Independent Finance Provider of the Year’ at the Motor Finance Europe Awards 2021, and ‘Responsible Lender of the Year’ at the Credit Awards 2022.

But we know that none of this would be possible without our amazing colleagues. That’s why we invest in professional development, offer flexible working, and provide a variety of tools to support wellbeing. We value our colleagues’ feedback and ideas; our colleague forums, Inclusion affinity groups and peer circles provide a judgment-free space where everyone can be heard.

Vanquis employer

We are proud to have won the Company Culture Lotus Award for several years running, and we are constantly striving to improve the way we look after our people. We believe that by creating a more inclusive culture and a diverse group of colleagues, we can better support our customers and each other.
We are an equal opportunities employer, and we welcome people from all backgrounds to join our team. We believe in providing all the extra support and reasonable adjustments needed to make our application and interview process accessible to everyone. We also have many colleagues who choose to work flexibly, and we are happy to talk to you about how we can accommodate your preferences. We’ve also signed up to the Government’s Disability Confident Scheme for employers too!

At Vanquis Banking Group, we are committed to helping you build a better future, both for yourself and for our customers. Join us today and see what we can achieve together.

Family Friendly policies

We know family time is important and we want all colleagues to feel supported in taking the time off that they need during significant life events such as raising a family. Our Family Friendly policy is designed to support prospective parents through all aspects of fertility treatment,
pregnancy or adoption (including surrogacy). We have a range of different options available and a colleague policy that sets out your rights and ensure a fair and consistent approach.

Male and female colleague working together

Flexible Working Policies

The office-based nine-to-five isn’t the only working pattern that gets the job done anymore. Giving people options to work flexibly in a way that balances business needs with individual circumstances benefits everyone. It helps colleagues achieve a healthy work-life balance. Work-life balance isn’t just about clocking off on time and never thinking about your job while away from your desk. It’s about managing personal circumstances around the demands of our roles. These circumstances can include caring responsibilities, further learning and disabilities; the management of which can all be significantly improved through working flexibility.

Smiling female colleague

Our Policy on Hybrid Working

We recognise the value and benefits of hybrid working for some of our colleagues, where colleagues can split their time between the office and home. Wherever possible, we want to support you to find the right balance between home and office working that works for both you and the business and this can be agreed with your manager.

Introducing The Vanquis Way

Rather than have traditional values and behaviours, we have created The Vanquis Way to guide us in the decisions we make and remind us, what’s important when we work with one another, our customers and our communities. It’s easy to remember and to uphold because it’s just our way of working, and it’s about the getting the job done the best way we can.

Our people are essential to our success, so we’re determined to create the right culture and working environment to make sure that everyone can be at their best.

Vanquis Banking Group values

Case Studies

Aimee Styles, Senior Compliance Business Partner (in the Vehicle Finance division

Aimee Styles and her daughter

How long have you been with the employer?

Nearly 5 years

What attracted you to the brand?

When I found the vacancy at Moneybarn, I researched the company on places like Glassdoor, and was really impressed with what present and past colleagues said about the culture of the company.

What hours do you work?

Full time, condensed hours (Mon 08:00 – 12:00, Tue – Fri 08:00 – 17:00).

How many children do you have and what are their ages?

One child, aged 16 months.

What is your favourite thing about being a parent?

I always say every new age Sofia reaches is my new favourite age. I love watching her grow, play and learn new things. I really value time with my family – and I’m really appreciative that we get to spend so much time together.

What are the major benefits of working for Vanquis in terms of family support?

Flexible working and working from home is definitely the top benefit. The fact that I don’t have an added commute that takes an extra half hour away from time with my family is such a bonus. I have a very supportive manager too, who is particularly flexible when my partner and I need to juggle work and childcare.

What difference does this make to you?

This makes a huge difference, particularly at this age when Sofia’s bed time is so early. If I had to commute home from work each day, we would get nearly no time together in the evenings.

What are your career goals and how does your employer support you to achieve them?

I have already been hugely supported in my career goals since returning from maternity leave – achieving a promotion to a senior role in March. My manager and I talk about my ambitions and what development is required to help me reach them, and I have never been made to feel like anything would not be achievable because I am a mum.

Would you recommend them to a friend and why?

I would recommend working here to a friend. My experiences have always been positive and I have always been given autonomy in my role to manage my time effectively and flexibility to have a good work and home life balance. I think we have a little way to go with our policies – but I believe our hearts are in the right place when it comes to supporting our colleagues.

Bethia - Legal Services Team Leader for Vehicle Finance

Bethia at Vanquis

How long have you been with the employer?

7 years 4 months

What attracted you to the brand?

After 14 years as a Senior Legal Assistant, a friend recommended me to Moneybarn – a big change coming from Civil and Family matters into the finance world, but glad I made the move! Having 2 children at this stage, it was agreed that my working hours would be school hours, and 4 days a week. This was a great help at the time, as my youngest was nursery age, so the flexibility was really helpful. As I progressed, and the boys got older, I began to increase my hours and eventually moved into full time.

What hours do you work?

Full time (9-5)

How many children do you have and what are their ages?

2 boys – Ezra is 13 (going on 18) and Zeke is 8 (going on 16) !

What is your favourite thing about being a parent?

Seeing each child develop their own personality and humour- but also knowing that I have a part in that. And of course, hearing “I love you”. It’s experiencing wholeheartedly, joyous love without fear – but, as a “mum of boys”, I am also here for the fart jokes!

What are the major benefits of working for Vanquis in terms of family support?

I have been lucky to have Managers who know what it’s like to be a parent, and that sometimes you have to drop everything, whether it be the school calling to say you need to come and collect your child (!), or the odd assembly that you just can’t miss. Throughout my 7 years with the company, I have seen changes being made for the better. For example, flexible working hours, the ability to work from home and the updating of policies. I am also always blown away with the resources that are available too – such as Mental Health Support, Webinars relating to Work-Life balance, and more recently the opportunity to join the Working Parents Peer Circle.

What difference does this make to you?

Having flexibility when it matters makes a real difference – however there is always the sense of guilt! Promoting Work-Life balance and being supportive of this, is a big must. The pressure of not having to worry about the school holidays, and having to create a rota system between my husband and grandparents just to make sure the children are covered, is a wonder! I can now choose to work from home during holidays!

What are your career goals and how does your employer support you to achieve them?

My goal for many years was to become a Team Leader. I achieved that last year. Now as I look forward in my career, I’d like to advance as a leader, and completing the Women in Leadership Apprenticeship. I’ve always really enjoyed mentoring and leading a team, which has been supported by my employer, allowing me to also get involved with projects outside of my job role, giving me the opportunity to network and have curious conversations!

Would you recommend them to a friend and why?

Absolutely! I believe if there is honesty and openness from the outset of applying, the company understand what your intentions are and are more likely to accommodate. Although the Pandemic was extremely hard, some good has come out of it, such as Hybrid working, or even working from home full time. This allows parents to seek out flexible hours, work their schedule around childcare, school runs etc. and up to now, I have never been denied requests to work around my children when necessary.

Emma Hazen-Smith, Legal Services Manager

Emma Hazen-Smith and her daughters

How long have you been with the employer?

Almost 15 years.

What attracted you to the brand?

I have worked in Finance and Law since I graduated, previously working for a number of solicitors firms on behalf of subprime mortgage lenders. Moving to work inhouse directly for a finance provider was the natural next step for me to make. Taking a side step into vehicle finance mixed things up a little too!

What hours do you work?

Monday – Friday 9:00- 5:00.

How many children do you have and what are their ages?

I have three girls. Elsie aged 9, Tilly aged 7 and Rosie aged 4.

What is your favourite thing about being a parent?

Observing their three very different, yet distinct personalities. Elsie is very sensible, much older than her age and is a second ‘mum’ to her younger sisters, always looking after them and making sure they are ok. Tilly has her head in the clouds but is outgoing and always on the go. Rosie is the smallest yet bossiest! Always telling everyone in the house what to do. If she says no, she means no!

What are the major benefits of working for Vanquis in terms of family support?

I am grateful to have a very understanding manager. I use my lunch break to do the school pick up, and with the recent school strikes there has been no issue with working from home whilst the eldest entertains herself.

My husband is in the Navy and works away constantly, sometimes for months on end. With no family locally to rely on for back up, all the responsibility falls to me regarding pick ups, drop offs, illness, appointments, clubs etc, however I know that my manager understands is aware of my situation (and is a mum herself!) and on the rare occasion I have had to leave work early, I like to think that I am trusted to ensure the job still gets done.

What difference does this make to you?

A huge difference. My youngest is in nursery, and the school has a flexible wraparound provision so its very rare that my parenting responsibilities get in the way of work, but when they do, I am transparent and simply put in my calendar that I’m at ‘kids dentist’ for example. A number of people in my team also have children and I take the same approach with them – any commitments regarding children, just let me know and put them in your calendar and we will make it work.

What are your career goals and how does your employer support you to achieve them?

Now that all my children are at school age (nearly) the time is right for me to look at other roles around the business and I would love to get more exposure to other departments and projects, especially now that we are collaborating more as a group.

Working from home really helps me to concentrate and work more efficiently and allows me to move my lunch around to the most convenient time to do the school pick up, for example. The flexibility of WFH / versus collaborating in person in the office means I can flex in response to business need so I can work best depending on the task at hand.

Would you recommend them to a friend and why?

Yes – I hope to still be working at Moneybarn in another 15 years’ time. The generous annual leave provision really helps when working around school holiday coverage, and I have really enjoyed the summer parties which always cater for children as well as the adults.

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