Recruiting via chatbot

Mobile Phone Texting


The world of job seeking is changing rapidly, aided by technology.

The last year has seen the emergence of chatbots which jobseekers can interact with 24/7 to ask questions about a range of issues, from company culture and social benefits to business locations and the recruitment process.

Chatbots are a piece of software that people can talk to to find out information or get things done, such as setting up a meeting. They are predicted to be the next big thing after apps and could end up organising our lives for us. Facebook launched a tool last year to allow businesses to create their own chatbots to interact with customers through the Facebook Messenger app.

In the future it is predicted you could just ask your chatbot if there are any jobs in your particular field and it would find those nearest to your location. But there are some caveats since the bots are still in their early days and face teething problems which companies will need to monitor, say experts. They could also have a big impact on jobs within the recruitment industry as well as in many other sectors.

In July job-seeking firm FirstJob launched a recruitment chatbot called Mya which aims to automate around 75% of the recruitment process. The bot vets and ranks job applicants based on factors like qualifications and extra curricular activity as well as answering applicants’ questions about the company while the ultimate decision on hiring is left to humans.

This week sees the launch of Sky Betting & Gaming’s chatbot, which takes the face of Sky Sports presenter Jeff Stelling. The Ask Jeff ChatBot is on Facebook and can pose and respond to questions with the use of interactive buttons. Sky claims it is the first AI recruitment ChatBot to be introduced in the betting and gaming industry and says it offers a responsive and interactive experience from the moment an application starts, right through to someone’s first day with the company.

Sky says it also frees up the recruitment team to spend more time supporting and advising recruits at the later stages of a hire, rather than simply fielding more straightforward questions.

Expect more of the same over the next years as the recruitment process becomes ever more mobile and more 24/7.

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