Report highlights concerns over technology impact on work

A new report looks at the increasing impact of technology on our working lives, including monitoring, blurring the work life line and automation.

 

Nearly a third of employees say using portable devices such as smartphones blurs the boundaries between work and home life and makes it difficult to switch off from work, according to a new report.

The Workplace technology: the employee experience report from the Chartered Institute for Personnel and Development, based on a survey of 2,414 employees and focus groups, found 29% of employees say that use of portable devices blurs boundaries between work and home life and 30% say that their use of portable devices makes it difficult to switch off from work.

The report, which responds in part to rising use of technology during the Covid-19 pandemic and greater concern about mental well being and the need for ‘good’ work, also found a majority of workers [73%] think introducing workplace monitoring will damage trust between workers and their employers, but 45% believe that monitoring is already taking place in their workplace and 86% believe it will increase in the future.

The report also covers the growth of automation, with most workers saying they don’t expect their jobs to be automated in any way over the next year. Only 28% have received training to prepare for role changes due to automation.

While the majority don’t think more technology has improved business performance, 40% think technology changes have made the tasks they do more complex.

Only 35% of employees and/or their representatives have been consulted on the introduction and/or implementation of new technology.

The report calls for more involvement of employees in decisions around new technology, greater attempts to explain the reasons behind the use of any monitoring, investment in training to support workforce transition to technology use and the development of a holistic approach to health and wellbeing that makes good use of technology.



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