Returners offered free course in Customer Success Fundamentals

Global tech company Gainsight is offering people who have taken a career break to care for family members a free training workshop in Customer Success Fundamentals.

 

Customer Success is a fast-growing business practice that has only been around for just over a decade.  It is described as combining the fast-paced innovation of the technology sector with the people skills and empathy of traditional customer-facing roles and is about helping tech customers to get the maximum value out of the product a company is selling.

The day-long workshop for new Customer Success managers takes place at Pulse Academy Europe in London’s Olympia on 7th November.

Successful candidates will have:
– Three years of professional experience prior to caregiving
– A passion for pursuing a career in Customer Success
– A working knowledge of Customer Success best practice
– And soft skills and traits including patience, collaborative and problem-solving skills, the ability to build rapport and negotiate.

More information on the type of skills needed can be found here.

Apply here. The deadline for applications is 26th October.

Gainsight is covering the costs of the course fee and access to the Pulse conference.



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