Gender Equality
Best for career progression for women
McDonald's won WM People's Top Employer Award and its Award for Best for Career... read more
McDonald’s
McDonald’s is one of the largest employers in the UK and Ireland with over 1390 company owned and franchised restaurants serving nearly 4 million customers per day. One of our greatest strengths is our diversity; we have 129,000 employees ranging in age from 16 to 91. With 9 out of 10 Business Managers and a third of executive staff starting from crew we have a great retention rate.
Our Company
Working for McDonald’s is more than just a job. We’re a business that aims to have a positive impact in everything we do, ranging from environmental issues to our employees mental health. We offer good value, quality food and a fantastic experience for our customers, but it’s not just about the meals we serve each year. It’s also about the hundreds of communities across the UK and Ireland where you’ll find our restaurants, and the thousands of people who work in those.
Our Culture
Things move fast at McDonald’s, whether we’re serving our customers or helping our people build their futures. In our workplace, we promote flexibility, opportunity, equality and development.
McDonald’s employees come from all walks of life, but share a common approach: positivity. We know that happy employees help to make happy customers, so we want you to enjoy your work.
The new 9-5
We believe that to attract, retain and motivate talented individuals, employers need to create opportunities that genuinely work for people whatever their age, life stage, or ambition.
So in 2018 we commissioned some research, to map the new ‘9-5’ as we wanted to better understand working lives in the UK today and how this will change in the future – polling people up and down the UK.
We discovered that the way we are working in the UK is in flux, with people looking for a ‘job that works for them’. For example, many of us want to start earlier, finishing earlier.
Opting for longer days and compressed hours in place of the traditional 9-5. It’s all about flexibility and in the UK we’re no longer looking for a job for life. We’re looking for a job for our life.
More flexible. More rewarding. More choice.
The benefits of understanding how people want to work today are compelling. For people and for business. That’s why we will continue to create jobs that suit different lifestyles and life stages, whether it’s a mum looking to fit a job around family commitments or someone looking to stay with us, progress and take advantage of the training we offer.
Did you know?
- Over 85% of McDonald’s employees tell us that they love the flexibility their job offers them
- 9 in 10 of our Business Managers started with us as Crew members
- Each year we invest £40 million in training to develop our people
- 1/3 of our executive team started their career in one of our restaurants
- We employee over 110,000 employees in the UK alone
See also: McDonald’s celebrated for innovation over hourly paid employees
Training and Development
Great opportunities at McDonald’s come with training to match. Every year, we invest over £40 million in developing our people. Every one of the 129,000 employees working for McDonald’s has the opportunity to take part in structured training, whether it’s in customer service, team work or financial management.
Plus, you can achieve an array of qualifications with us, many of them nationally recognised. It’s about you. Whatever you want to get out of your career – with McDonald’s, you can
Customer Experience Team Leaders
Competitive pay & benefits
Everyone has a memory of McDonald’s. What we want to do is make sure they’re always fond ones.
That’s where you come in
Customer Experience Leaders guarantee that every customer who walks through their restaurant door is welcomed, has everything they need and leaves feeling special.
You’ll spot and quickly fix any problems that may affect the customer experience. You also know what makes people happy and will go out of your way to make feel good moments they won’t forget.
Rewards and Benefits
Whatever you’re looking for from a job, you can find it with us. We offer our Customer Experience Leaders flexible hours, accredited training, fantastic career prospects and a whole host of other rewards and
Apply here
Case Studies
Susie
I am a mum, I’ve got two children 14 and 7 – two boys, and so I am busy looking after them. When I do have spare time I like to run, I’ve signed up for the Bristol half marathon raising money for RMHC in Bristol and I do park run where my youngest son volunteers with me on Saturday and he does the junior park run on the Sunday.
I was a bus driver for 12 years and I really enjoyed it. But then when I had my youngest son I wasn’t able to do the shifts they require, I couldn’t do really early mornings or nights. A job came up at McDonald’s and I went for the interview and said I could only work evenings at that time and they said that was fine – they accommodated my needs so I was able to look after my kids during the day and go and work at night.
The flexibility of McDonald’s has been amazing. I have been able to be there, especially for my younger son, through transitioning through starting primary school because at the beginning they have to go in gradually and McDonald’s were great, very accommodating. They allow me holidays in the school holidays, I am really lucky – I don’t take it for granted at all. I am able to have fun out of work and have fun in work and just make loads of friends at work as well, it’s great. I am able to look after my children and they don’t feel like they’ve missed out. I love the opportunities that I have been given, they let me do an apprenticeship that was great so I was able to learn whilst I was working and just the chance to improve yourself and get better with a great team – that is amazing.
It was just a job to earn money and I never dreamt that it would be so amazing, definitely made the right decision walking in that day and yea I love it.
Big Mac or Quarter Pounder: Big Mac
Milkshake or McFlurry: Milkshake
French Fries or Salad: French Fries
Chicken Nuggets or Chicken Selects: Chicken Selects
Early Bird or Night Owl: Night Owl
Joanne, Customer Experience Leader
Managing my life and my work
I first applied to McDonald’s because I’d heard they were a really flexible employer – I’m always busy, so that was really attractive to me.
I help out at a local youth group, taking girls on camping trips, things like that. I also volunteer at a swimming club where I help kids learn to swim and I do a lot of charity bits and pieces.
But because I can move my shifts around, I’m able to keep it all up.
The business is always changing, so it never gets boring. Plus I’ve picked up loads of skills I can use in my everyday life – I even do the accounts for my mum’s club!
Carly, Shift Manager
Turning a Stop Gap into a Career
This job started as a bit of a stopgap – a way to earn a bit of extra money once the kids had left.
But over the last six years, it’s become a career. I was promoted to Shift Manager, and I know I can always count on the support of my brilliant team.
In my free time, I love to meet up with my friends – we usually go to the cinema or out for dinner.
But most of all I like to spend time with my daughter. I’m lucky that, because I can usually move my shifts to fit around my life, I can do it all.
Kim, Shift Manager
Before working for McDonald’s, I was fortunate to be a stay-at-home mum. I had always worked in Customer Service before having children and was keen to find a job where I could work closely with customers again.
Sitting in a room typing all day would drive me mad! So when the position for Customer Experience Leader came up in McDonald’s, I jumped at the opportunity.
A typical day for me includes handing out balloons to the children that come in, helping people to use our self-service kiosks and generally just looking after everyone that comes in.
I make sure everyone has everything they need and that they’re having the best experience they can.
I have a great relationship with my manager. I feel I can go to her with my ideas and she listens.
McDonald’s is a great place if you want progression, and a great place still if you don’t. I would like to be involved with training new people when they join. That’s the next step for me.
What I love most about McDonald’s is the team spirit. It’s like a big family – it sounds like a cliché, but it’s true! Everyone supports each other and if I ever need time off to look after the children, I can move my shifts around which is great!
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Diversity
Aiming higher
Alex Rowe from McDonald's talks about how McDonald's has supported her career ambitions... read more
Flexible Working
Around 45% of our employees are women; many of them managing a career with family commitments. Our restaurants offer part time positions, flexible working and even the opportunity to work on our ‘Friends and Family contract – which allows friends and family working in the same restaurant to share and cover each other’s shifts without the need to inform management in advance.
Flexible working at McDonald’s is more than a policy to us, it is a living and breathing part of our culture. It helps our employees to lead fulfilling work lives, but not at the expense of their families or other commitments. This is essential to our business, our values and our employees.
Benefits
Some of the benefits on offer could include:
- Private medical care – McDonald’s provides you with free membership of a private medical care scheme with AXA PPP Healthcare
- Flexible scheduling – we know that good work/life balance is vital, so we offer a flexible approach to scheduling
- Holiday Pay – work full time and you’ll receive 28 days holiday per year. Part time and your holiday will be calculated on a pro-rata basis
- Performance Reviews – performance is reviewed every six months. Your pay will be reviewed annually based on these reviews
- Meal allowance – free meals are supplied during your shifts
- Discounts on major high street retailers – discounts at 100’s of national retailers. You’ll also receive a personalised card which also gives you discounts in our restaurants
- Service Awards – we celebrate continuous service by awarding you with retail gift vouchers – £75 for 5 years’ service, all the way up to £1,000 for 30 years’ service
Awards
We are extremely proud of the external employer awards that we have won. These recognise our commitment to delivering excellent employee practices and initiatives.
These awards are assessed independently and are based on what our people think about their experiences of working at McDonald’s.
The results are overwhelmingly positive – with flexibility, close knit teams, training opportunities and job security scoring particularly highly. They are a fantastic achievement and one which we share with our entire workforce.
- The Times Top 100 Graduate Employers
- The Guardian UK 300
- Investors In People – Gold
- Britain’s Most Admired Companies 2018
- Working Mums
